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UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.1 /10

CX Score

8.0 /10

245 Reviews Write a Review

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

3
Since last award

74 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

13% Neutral

83% Positive

Pros

Respectful
Acts with Integrity
Security Protects
Altruistic

Cons

Under Delivered

Feature Ratings

Average 77

Employee Record

Payroll Administration

Position Management

Time and Attendance

Learning and Development

Workforce Planning

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Also Featured in...

Workforce Management - Enterprise

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Payroll

Translation missing: en.product_page.ratings.score 8.0

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Talent Management

Translation missing: en.product_page.ratings.score 7.5

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.0

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UKG Pro Reviews

Rashida M.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, but pricey

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I like the ERM/ customer service relationships between client/vendor.

What is your favorite aspect of this product?

My favorite aspects of Pro is it's user friendliness, especially on the Pro Mobile app; and the Document Acknowledgment function.

What do you dislike most about this product?

What I dislike most is that we are charged for features that should come with the module. For example, with Doc Manager we had to pay an additional cost for Mass Signature (the ability to send our handbook out company wide and get signatures) and Mass Doc Ingestion (ability to get our docs from ADP into Doc Manager). Then we were told that no one from UKG would do the doc ingestion and that we had to do it ourselves.

What recommendations would you give to someone considering this product?

Be sure to ask if there are extra prices for things you think would be standard. It's like buying a game and needing to buy DLC on day one.

Pros

Respectful
Helps Innovate
Trustworthy
Caring

Cons

Charges for Enhancements
Vendor Friendly Policies
Less Efficient Service

Jeri T.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Improved efficiency, scalable, optimized schedulin

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The transition to UKG Pro WFM has been highly successful, providing BCS with a robust, scalable solution for time tracking, absence management, scheduling, and reporting. UKG Pro offers a great user experience, comprehensive reporting, seamless scalability, elimination of manual processes, therefore saving our organization valuable administrative time and money and improved our payroll accuracy.

What is your favorite aspect of this product?

All aspects of the employee lifecycle are in one system. From recruitment, to onboarding, scheduling, absence management, timekeeping and performance management, we are able to enhance our employee experience.

What do you dislike most about this product?

Challenges with Global support not knowing or understanding that our platform is unified. The name changes from Dimensions to WFM, Pro, etc are confusing.

What recommendations would you give to someone considering this product?

BCS has seen a marked improvement in operational efficiency, cost control, and employee satisfaction. UKG Pro WFM has become an essential tool in managing our workforce, and our organization looks forward to continuing to leverage the system for future growth. Employees and managers have found the platform user-friendly, with a smooth employee self service experience.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Melissa W.

Role: Human Resources
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

UKG Pro is easy to use

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

I have only used UKG so I do not have a comparison at this time.

What is your favorite aspect of this product?

I love the training that is available for new admins

What do you dislike most about this product?

Everything is split out.

What recommendations would you give to someone considering this product?

Know you current set up so you can help implement UKG to get the best value and ease of use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

95 Plan to Renew

3 Since last award

74 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Rashida M.

Easy to use, but pricey

Likeliness to Recommend

Pros

Cons

Jeri T.

Improved efficiency, scalable, optimized schedulin

Likeliness to Recommend

Pros

Melissa W.

UKG Pro is easy to use

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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Title

3
Since last award

3
Since last award

Feature Ratings

Employee Record

Payroll Administration

Position Management

Time and Attendance

Learning and Development

Workforce Planning

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support