What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
View UKG Pro in this category (opens in a new tab)
Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
View UKG Pro in this category (opens in a new tab)
Talent Management
Translation missing: en.product_page.ratings.score 7.9
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Brant F.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful system but administration is complex
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It is customizable and can truly be the single source for all HR and payroll functions
What is your favorite aspect of this product?
The customization and the reporting/analytics
What do you dislike most about this product?
The lack of a robust integration between the core Pro system and the recruiting modules. The information exchange is limited. With all the information in Core. I would like for there to be a more seamless and faster connection between changes in Core showing up in recruiting and onboarding.
What recommendations would you give to someone considering this product?
It is very beneficial if you can have an employee dedicated to UKG administration. Having a knowledgeable person on your staff who can resolve smaller issues and explain technical issues with UKG support technicians when problems arise. It is a complex system that can be a very powerful tool if you have someone that can set it up properly and keep it running smoothly for your managers and employees.
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
Cons
- Vendor's Interest First
Anthony H.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2024
Features do not lead the industry, but on par.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I think the constant request for feedback in refreshing, but what is done with the feedback will be the challenge. There are have been multiple "realignments" as a result of the feedback that has been given, and while it's excellent to see that customers are being heard, it's also frustrating that the needle isn't moving.
What is your favorite aspect of this product?
The ability to build and integrate with other systems without going through developers.
What do you dislike most about this product?
Customer support.
What recommendations would you give to someone considering this product?
Put a team in place internally that will be responsible for holding UKG's assigned team accountable.
Pros
- Trustworthy
- Altruistic
- Security Protects
- Helps Innovate
Cons
- Under Delivered
- Charges for Enhancements
- Less Reliable
Angela J.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
Not perfect, but they implemented my feedback!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro invests heavily in new ways to serve their customer and protect information.
What is your favorite aspect of this product?
I love that UKG took feedback from customers and implemented several of my ideas - so many of my pain points disappeared, like being able to have multiple sessions logged in; and having an "Oops button" protecting the Finish Payroll step of the Payroll Gateway to protect against accidental clicks.
What do you dislike most about this product?
UKG talks up BI/People Analytics - but the truth is it's really difficult to learn and use. I asked a BI Tech how long it truly takes to learn, and it's 2-6 months of daily use/practice for 1-2 hours a day. Ugh. I think there should be a few reports included in the price - either a customized/tweaked version of an existing BI Content report, or a customized report. Why would you want customers using this product and not fully utilizing it/getting what they need? The Recruiting module doesn't and can't (per Rapid) meet our needs, and we have to pay for it (bundled) and pay to build something else. PLEASE stop changing the names ofeverything
What recommendations would you give to someone considering this product?
It's a solid product. Basic processes are easy, but customizing/learning the tweaks is difficult and takes time. We have several pain points left, but UKG asks for honest feedback and we give it, and they have implemented some of my suggestions - which made my job so much easier. I like that they listen.
Pros
- Caring
- Respectful
- Acts with Integrity
- Trustworthy
