What is Vonage Contact Center?
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
90 Plan to Renew
3
Since last award
71 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Contact Center?
Pros
- Trustworthy
- Fair
- Effective Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Contact Center Compliance Management
Call Recording
Multi Channel Queue Management
Screen Prompts
Ticket Management
Contact Center Analytics
Skills Based Routing
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Vonage Contact Center Reviews
amitabh p.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Contact support centre
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
1. Good soft phone available. 2. Proper status of the agent availability which connecting. 3. Easy to transfer the calls and making connection.
What is your favorite aspect of this product?
Good connectivity across the global with minimal efforts and implementation.
What do you dislike most about this product?
Product price is high and much competitors are there in market.
What recommendations would you give to someone considering this product?
Product Quality is premium.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Er Avinash P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Cloud contact center
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
-Highly performant and reliable cloud contact. -Support team is superfast and knowledgeable. -Strong built integration with ticketing tool.
What is your favorite aspect of this product?
- Timely alerts and notification whenever any call received with proper records and reports.
What do you dislike most about this product?
Found connection issues in certain geographical areas.
What recommendations would you give to someone considering this product?
good option for larger businesses with high call volume.
Pros
- Enables Productivity
- Efficient Service
- Altruistic
- Acts with Integrity
Angeli S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
It is the best solution for changing your customer
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
But the thing that really sets Vonage Contact Center apart is the ways that it can interact with other tools that I employ, including CRMs and ticketing systems. This makes communication to and customer relations much easier for me to handle.
What is your favorite aspect of this product?
The best feature of Vonage Contact Center is its operation as it is very easy to use. Upon the first instance, it was quite easy and seamless to manoeuvre through the interface and even configure my call queues and working hours.
What do you dislike most about this product?
But I can imagine one small inconvenience that I have come across – sometimes it gets a bit complicated to integrate them with other tools. However, with much ado, I’ve been able to overcome all the problems that may occur on the way.
What recommendations would you give to someone considering this product?
In general, it can be said that Vonage Contact Center should be recommended for all companies that are ready to deliver better customer experience. For me it is a great advantage that the music during the call is very good, that the customization is very deep and the support very fast. So, do not wait and give it a try!
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
