What is Vonage Contact Center?
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
90 Plan to Renew
3
Since last award
71 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Contact Center?
Pros
- Trustworthy
- Fair
- Effective Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Contact Center Compliance Management
Call Recording
Multi Channel Queue Management
Screen Prompts
Ticket Management
Contact Center Analytics
Skills Based Routing
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Vonage Contact Center Reviews
Emmanuel S.
- Role: Operations
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Apr 2023
Best virtual phone software for long range calling
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
When compared to other virtual calling software we had used in the past, Vonage was quite simple to implement in our organization.
What is your favorite aspect of this product?
The user interface, particularly the mobile version, was simple and enjoyable to use.
What do you dislike most about this product?
It is a little tedious to access recordings of calls swiftly because they can only be accessible by the account with super admin access.
What recommendations would you give to someone considering this product?
It is one of the best and most affordable virtual calling software options for both small and large organizations.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Fair
Alexendra W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Vonage is an excellent platform.
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
The foremost useful factor regarding Vonage Contact Center is the simple use, practicality, and how quickly it is to learn a way to use the platform. Once the team became skillful with the platform, there were seldom any problems or issues with the functionality of the platform.
What is your favorite aspect of this product?
Nice flexibility of the system and support from the team. Permits virtually any setup you may need. Permits changing or upgrading plans as you go along (or grow the organization). Permits localization which means with one setup you’ll tackle multiple regions using localized messaging. Incredibly simple to buy or add new numbers to the present setup – regardless of what location. Vonage/NVM support and account management are just fantastic and I feel we are in smart hands and my questions/concerns are always addressed.
What do you dislike most about this product?
The reporting option within Vonage is functioning okay If your business is connected to Salesforce, where you have smart reporting choices.
What recommendations would you give to someone considering this product?
Simple to use and is often a reliable tool. I have ne’er had any issues with Vonage Contact Center (formerly NewVoiceMedia) and I would powerfully suggest businesses consider their platform. I realize it is extraordinarily easy to operate, its’ practicality is great, and the whole team has no problems despite everyone within the team using it on a day-to-day basis. As I have mentioned above, it’s a wonderful tool and it permits the team to figure more profitably on a day-to-day basis.
Pros
- Inspires Innovation
- Caring
- Security Protects
- Continually Improving Product
Harmonys J.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2022
A great software for communication for business.
Likeliness to Recommend
What differentiates Vonage Contact Center from other similar products?
We’ve previously tried different telecommunication software package that has caused us grief. Within the seven months that we have been using Vonage Contact Center, we have had very little to no issues and the efficient loads of our firm's processes. I prefer that it supports MMS and that I will send pictures yet as other types of media through text to employees. There are lots of other options that I most likely haven’t created the foremost out of yet however can positive get around to doing.
What is your favorite aspect of this product?
We like that Vonage Contact Center has an intensive coverage system so we are able to monitor the potency of our call queues. Our management wished to look at real-time reports and graphs to indicate how our workers were working, that hours were peak hours and which hours needed additional staff.
What do you dislike most about this product?
It would be nice to possess SPAM call identification and blocking. A minimum of 50% of incoming calls are simply SPAM or robocalls. Since it’s imperative that a call for an actual prayer request is answered, and since even hang-ups got to be followed up, it might be nice to have a SPAM filter.
What recommendations would you give to someone considering this product?
It is an easy, quick way to communicate. Any problems are minor. You’ll conjointly link to totally different systems. As a whole, it is very profitable software for the progress of the company.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
