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WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Brandi A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

WooCommerce has changed my life.

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

How well it integrates with WordPress without too many issues.

What is your favorite aspect of this product?

My favorite part is the free shipping option, I deal with drop shipping, and sometimes the price of shipping the product is too much. With WooCommerce free shipping it takes that off the table and sales go up.

What do you dislike most about this product?

I would like more drop shipping integration.

What recommendations would you give to someone considering this product?

I recommend WooCommerce over other products to use on WordPress.org

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Justin S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Opulence in Open Source shopping solutions

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

It's development and core engine is driven by a brilliant, vibrant open source community who constantly innovates. You are assured to enjoy the best, leading edge features that are fully supported by eager vendors who will take much of the angst and cost out of the development and support lifecycle. This means for the relatively low cost of license cost you gain huge peace of mind and feature improvements, not to mention security updates!

What is your favorite aspect of this product?

Based on the world-class, WordPress CMS, Woocommerce will not disappoint in it's 'sky-is-the-limit' capability. Deployed to a Litespeed Linux server or LAMP stack, performance will be unmatched and scalable at any enterprise budget.

What do you dislike most about this product?

If I had to complain, honestly it would be that WooCommerce should have a loyalty program to send it's biggest customers free swag to promote it's brand so we could give away coffee mugs, mouse pads, etc to our clients to promote their own emotional bonding to the brand. Luckily, however it's performance and results more than compensate by creating convinced clients.

What recommendations would you give to someone considering this product?

Be prepared to unlearn everything your previous, biased one-trick pony vendor has told you about why they don't like WordPress. It was always hyperbole designed to keep you and your wallet in their clutches. There is a very good reason WordPress is the premier CMS and why woocommerce for WordPress ranks among the best in the world. Open source will always trump proprietary systems. This is because the former benefits from a global community, driven to innovate and bug bash out of self-propelled inspiration to make great products; while the latter consists of a pizza-party of underpaid, over worked wage slaves just punching a clock.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements

Francisco M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

I love to customize, but it is sometimes slow

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

You can make all Development since nothing

What is your favorite aspect of this product?

Code friendly

What do you dislike most about this product?

The performance

What recommendations would you give to someone considering this product?

Optimize the performance

Pros

  • Helps Innovate
  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable

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