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WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Liliana E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Contemporary eCommerce Platform

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

It is integrated with WordPress and offer services and downloadable material all at one place. It is easy to manage and process orders on this platform. The data is organized which allows the user to sort the information conveniently.

What is your favorite aspect of this product?

It is a simple software and easy to learn. It is a flexible platform and coordinates with the customer. Free for starting up work. In this way, the customer get variety of options to choose according to their preference. Constant up gradation of the platform would give the user sophisticated experience.

What do you dislike most about this product?

User would have to install third party apps for several different functionality. The process slows down the procedure of managing the tasks. This is a disadvantage of this platform which would waste customers’ time. The interface could be improved.

What recommendations would you give to someone considering this product?

This platform offers low cost, a user can start shop at 0$. This feature is unique and is not offered by other platforms of this kind. Many customers are reluctant to invest, because of difficult policies and unpredictability of sales. No investment boosts the business opportunities.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Oliver T.

  • Role: C-Level
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Cashflow management & payment collection

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

We previously had to use spreadsheets to manage and track all of our sales, as well as for tax returns preparation. With WooCommerce, everything can be obtained within the dashboard and it so easy to retrieve an order, be it for a refund, or simply to view a record. WooCommerce furthermore is not limited to certain currencies, making it a perfect solutions for businesses and customers around the world.

What is your favorite aspect of this product?

My favorite aspect is the stock management features: it not only allows to set up stock amount, but also enables the seller whether he wishes to display this publicly with his product or not. The reminders when stock level falls below a number (previously set up) is also very useful, for the seller to restock in time. This helps optimize processes, reducing stock costs as well as optimizing profit.

What do you dislike most about this product?

WooCommerce has some great addons, namely WooCommerce subscriptions. However these are made available separately for an additional cost of $199 for a year. While it might not seem expensive, those little costs can be a burden for small businesses.

What recommendations would you give to someone considering this product?

I do believe that WooCommerce will greatly help business handling and managing their orders, and at the same time assist them in the financial reports and tax payments obligations I therefore recommend for all these benefits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fabiana P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Woocommerce makes your online business come alive

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

It is the best plugin to activate online sales, on our WordPress website. It allowed us to have access to a shopping cart and its inventory management is very good, because we can place all the inventory we have and our online customers can see it.

What is your favorite aspect of this product?

It has a feature that I really like, that, when adding a product, you can categorize them by colors and sizes and assign their measures, in addition to the number of pieces that exists for each item. Not only does it have an integrated shopping cart, but it also allows the option of payment by different entities, including PayPal.

What do you dislike most about this product?

It has many functions, tools and buttons that can become overwhelming. Although I particularly find that the interface is very intuitive, if you do not have programming knowledge, you will need a professional to enter all your inventory and online buying and selling system.

What recommendations would you give to someone considering this product?

I highly recommend this software that has allowed me to expand my WordPress website and include an online store. It has many useful features that have helped me significantly to make the buyer's experience pleasant and dynamic within my store.

Pros

  • Performance Enhancing
  • Unique Features
  • Respectful
  • Friendly Negotiation

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