What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Fair
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Content Security
Translation Facilitation
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Angelina T.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2024
The leading platform for web designing
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is the simplest tool with ready web pages for developing websites for beginners. It accepts updates and content changes conveniently.
What is your favorite aspect of this product?
It is easy to setup and download customizable web pages. I can host website directly from WordPress with hostinger at affordable price rates.
What do you dislike most about this product?
I am satisfied with simple strategy employed to use WordPress for any user.
What recommendations would you give to someone considering this product?
WordPress provides ready SEO tools to build and brand websites for both personal and commercial use. It has promoted the growth of our business with exceptional web building tools.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Paras S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Simplified website building with room for Growth.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress.com is unique because it strikes a balance between being easy to use and having strong content management features. The foundation of wordpress.com is its blogging heritage and powerful content management system , in contrast to rivals like Wix or squares pace, which mainly concentrate on dragand drop design because of its smooth scalability, it can be used for both big business websites and tiny personal blogs.
What is your favorite aspect of this product?
Its capacity to streamline website development while maintaining the possibility of sophisticated functionality is my favorite feature. Beginners can easily get started due to user friendly dashboard but the platform still has enough adaptability to grow with user as their needs change. It is perfect for writers, companies and creative professionals because of its pre-designed themes, integrated bloggings features and first rate content management tools.
What do you dislike most about this product?
Despite of its strength , particularly on its lower tier plans, features like custom domains names, advanced design options and plugins support are restricted to paid plans, which can be frustrating for user son budget. The lack of full plugins access on the free and lower tier versions limit customization and scalability.
What recommendations would you give to someone considering this product?
Determine the objectives and financial constraints before considering wordpress.com , the free or entry level plans are a good place to start for small website or personal blogs , but as needs expands, we might need to upgrade to access more features like ecommerce tools, custom domains and themes.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
Chad R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2024
Plug, Play, Publish: WordPress in Action.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com has become a reliable tool in our IT department, serving as the backbone for hosting our agency’s blogs, campaign microsites, and client portals. Its ease of use and adaptability make it a standout platform for managing web content without requiring extensive technical expertise, which is a major win when supporting creative teams that often need quick turnarounds.
What is your favorite aspect of this product?
One of the features that shines brightest is the plugin ecosystem, even on WordPress.com’s managed hosting. Whether it’s SEO optimization, advanced analytics, or contact forms, there’s a plugin for nearly every marketing need. The block editor is another gem—it’s intuitive and allows for creative layouts without writing code. For our agency, this means creatives can experiment with designs while IT ensures functionality and performance.
What do you dislike most about this product?
Customization beyond the themes and plugins provided can be restrictive compared to WordPress.org. There are times when we’ve had to adjust expectations because a specific client request wasn’t possible without moving to self-hosted WordPress.
What recommendations would you give to someone considering this product?
WordPress.com has drastically reduced the time it takes to create and launch digital assets. It also keeps everything centralized, making backups and updates a breeze for our IT team. Clients love the polished look of the sites we deliver, and the marketing team appreciates how user-friendly it is for ongoing content updates.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
