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Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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WordPress.com Reviews

Ajeet K.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

One of the easiest tool to build a website

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The new integration of AI into WordPress.com makes it easy for any to build a website by just commanding the AI. WordPress has also got more templates to select from which makes even the novice to use this tool and this sets WordPress.com more professional from other tools.

What is your favorite aspect of this product?

The hosting service provided by WordPress.com is more reliable, secure and faster to deliver content. I also like the pre-configured analytic functioning module of Google analytics which makes it easy to configure Google analytics into WordPress website more easier and in the shortest period of time

What do you dislike most about this product?

Some plugins and themes comes with security vulnerabilities that are likely to expose the website to attackers and therefore would require one experienced in technology knowledge to review and edit them to secure the website. Wordpress.com websites comes with limitations and can be exported into another program except to a tool supporting Wordpress therefore future migration to another technology is impossible with Wordpress.com sites

What recommendations would you give to someone considering this product?

If you are not a software developer and you are looking at the most easiest way to create a website in a single click, then I would recommend this tool because it is easy and pricey as well

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Rajat R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use Wordpress to design any website

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress supports direct Integration of Google Analytics and Google Ads at no extra cost which other site builder tools do not offer at the moment and this makes WordPress.com a good tool for me from other tools that I have used.

What is your favorite aspect of this product?

I like the WordPress themes, they can be customized to create a good looking website which loads faster due to the minimum CSS codes in them, also the presence of plugins makes website designing more easier since you can add any functionality with the use of plugin

What do you dislike most about this product?

Unless when you are a developer but editing themes and plugins within WordPress requires technical knowledge in coding which may need to hiring a developer if you are not hence costing more money but besides that, I have not seen any issue with this tool yet.

What recommendations would you give to someone considering this product?

Yes, I would recommend this tool because of its fair pricing

Pros

Effective Service
Fair
Altruistic
Generous Negotitation

Raghu M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

More templates for websites at a cheaper cost

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress comes with a lot of themes and plugins that can be used to design websites faster and easier. They also offer free hosting for websites at the same cost compared to other tools

What is your favorite aspect of this product?

I like the software customer support of WordPress as they are more technical to all technical questions. The cost of the tool is affordable favoring even smaller businesses to use the solution

What do you dislike most about this product?

It is hard to export the website files from WordPress and plugins at times comes with security vulnerabilities that can expose website to insecurities

What recommendations would you give to someone considering this product?

WordPress is easy to use to create good looking website and I would recommend the tool

Pros

Reliable
Performance Enhancing
Efficient Service
Respectful

Latest Research

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Content Marketing

WordPress.com Reviews

Ajeet K.

One of the easiest tool to build a website

Likeliness to Recommend

Pros

Rajat R.

Easy to use Wordpress to design any website

Likeliness to Recommend

Pros

Raghu M.

More templates for websites at a cheaper cost

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support