What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Priyadarshi U.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Best user-friendly interface!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com stands out with its intuitive interface, extensive customization options, and seamless integration of powerful plugins, making it the top choice for users seeking a versatile and user-friendly website creation platform.
What is your favorite aspect of this product?
The flexibility and ease of use. No need for extensive technical expertise.
What do you dislike most about this product?
Limitation of not being able to use SEO in the beginner's plan.
What recommendations would you give to someone considering this product?
Before you start with WordPress.com, make sure to pick the right plan for your website needs and take advantage of the platform's help to customize it just the way you want.
Pros
- Reliable
- Trustworthy
- Effective Service
- Inspires Innovation
Cat K.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2024
Outdated user interface and tricky to figure out
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's an industry-standard product, so there's a lot of support available from online forums and other resources.
What is your favorite aspect of this product?
It has the capability of producing well-designed websites, even though that usually requires custom implementation and a UX team, which not every organization has access to.
What do you dislike most about this product?
I hate how there are all these "widgets" that you have to edit separately from the page where they appear. I want to be able to edit everything on a page at the same time.
What recommendations would you give to someone considering this product?
I'm not sure.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
Cons
- Commodity Features
- Less Effective Service
- Wastes Time
Gonzalo B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Correct multisite management.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Compared to Magnolia, WordPress requires the use of plugins or customization to achieve similar multilingual and multisite functionality.
What is your favorite aspect of this product?
Integration options, mainly plugins and themes.
What do you dislike most about this product?
I like everything, it is highly flexible.
What recommendations would you give to someone considering this product?
It is a versatile platform, with advanced features such as customization and integration capabilities, suitable for managing blogs and simpler websites.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
