What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWordPress.com Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WordPress.com.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Amber F.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Smooth, efficient, functional, reliable!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Simplicity, customization options, integrations.
What is your favorite aspect of this product?
It's very easy to use, requires minimal lift to maintain, and makes everything smoother and more polished looking.
What do you dislike most about this product?
I wish there were more standard integrations.
What recommendations would you give to someone considering this product?
If you're looking to get started quickly, WordPress is the tool for you! It was so easy to learn and navigate especially for someone brand new to the tool! It's very intuitive as well and you don't need the equivalent of a CS degree to get great, professional results.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Tony Y.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2024
The simplest yet most effective and flexible
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
wordpress.com stands out in its unparalleled ease of use, extensive customization options and a vast ecosystem of themes and plugin that allows the user to create almost any time of website on wordpress.
What is your favorite aspect of this product?
My favorite aspect of wordpress.com is that it has a user friendly interface. The flexibility to scale our websites and add pages at any time and change data easily is another thing i like about wordpress.com.
What do you dislike most about this product?
Having 2 separate entities under same brand name which is wordpress.com and .org is something I dont like about this product! otherwise all is perfect...
What recommendations would you give to someone considering this product?
I advise all our clients to have their website built on wordpress due to its ability to have all and any features by just adding a small plug in!
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Michael A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com offers a free tier with basic features, making it an accessible option for beginners or those on a tight budget. This allows users to experiment with website creation without a financial investment.
What is your favorite aspect of this product?
WordPress.com is known for its intuitive interface, making it easy for users with no coding experience to set up and manage their websites. Drag-and-drop functionalities and pre-designed templates further simplify the website creation process.
What do you dislike most about this product?
Restricted Customization
What recommendations would you give to someone considering this product?
If you plan to generate income from your website, consider the platform's monetization options. WordPress.com has limitations, while self-hosted WordPress offers more freedom.
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Caring
