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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Amaya M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Use CMS Fantastic plugin variety and ease of usage

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is completely free to use, and it gives you total control over your website. You are the owner and administrator of all files and data on the website. Websites are not dependent on hosting providers and can be relocated to any location. You can utilize a range of plugins, add-ons, and extensions to improve your website. You can design anything you desire with the vast array of professional programs available to you. In addition to working for a firm, I do freelance work for my own clientele. As previously stated, I suggest it as a solution for clients who require small to medium-sized websites for their online presence.

What is your favorite aspect of this product?

Since I create and construct websites, Wordpress is essentially meant to be my rival. But it appears to me that social media, influencers, bloggers, and the like have only really begun to flourish since Wordpress gained popularity. Everyone has used a Wordpress website at some point, even those without a lot of experience. It's incredibly easy to use. In situations where my clients have limited resources for developing and maintaining their websites, I will occasionally suggest it as a solution. With millions of themes to choose from and a plethora of plugins and connectors, you can construct incredibly subtle websites with practically.

What do you dislike most about this product?

Few options are available in WordPress for handling issues with limited server resources. Restarting MySQL or restarting the server will immediately fix the common issue of "error establishing a database connection" with low performance services. However, if you are not hosting the site yourself, you will need to rely on a third party to get back up and running. It would be a good idea to have WordPress admin access in a low memory environment without a database in order to restart important services, such as the Openlitespeed web admin dashboard. Additionally, WordPress does not support custom designs.

What recommendations would you give to someone considering this product?

WordPress facilitates the management of such chores for persons (like me, for example) who are not professionals in website development or maintenance. Just moved from to WordPress for this reason. As I mentioned earlier, WordPress is an excellent way for "non-programmers" to become proficient with website themes and make them a true asset for their business. The clear benefit of utilizing WordPress in this case is that it works for large websites as well as small landing pages, unlike, say, the website construction kit systems from Strato, united-domains, etc., which I have also dealt with extensively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

A Dynamic Platform with Potential

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

I've noticed your proficiency in WordPress and your recent exploration of Framer, where you've appreciated its seamless conversion of Figma files into code. In your role in the product sales industry, WordPress stands out as a valuable tool, enabling the effortless creation of impactful e-commerce stores. The versatility of WordPress, coupled with the user-friendly Elementor page builder, has proven instrumental in crafting visually appealing and functional online stores to enhance your work in the industry.

What is your favorite aspect of this product?

Your experience highlights the distinctive combination of simplicity and effectiveness that comes with using WordPress, particularly when paired with Elementor. This harmonious blend of tools provides a unique balance of ease of use and flexibility, creating a robust solution for your web development needs. It's evident that this pairing has significantly contributed to the efficiency and success of your projects.

What do you dislike most about this product?

Despite the robustness and flexibility of WordPress, its open nature and widespread popularity expose it to potential security threats. Recognizing this, the prudent decision to involve additional security experts goes beyond relying solely on basic plugins. This strategic approach acknowledges the need for a comprehensive and layered security strategy to safeguard the integrity of your WordPress-powered projects against evolving threats in the digital landscape.

What recommendations would you give to someone considering this product?

For individuals aspiring to create their own websites, there's no need to hire developers – leverage the abundance of freely available step-by-step content. The journey, initially fueled by personal interest, has the potential to evolve into a legitimate business venture, as evidenced by my own experience. By tapping into the wealth of online resources, you can transform a hobby into a successful online presence without the need for extensive external support.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Caring

Cons

  • Less Inspiring
  • Less Reliable
  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2024

Easy to maintain and add new features

Likeliness to Recommend

7 /10

Pros

  • Efficient Service
  • Saves Time
  • Includes Product Enhancements
  • Helps Innovate

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