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Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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WordPress.com Reviews

Thomas B S.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great platform to support eCommerce & content site

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The opensource nature of Wordpress and the HUGE plugin marketplace make this platform stand out

What is your favorite aspect of this product?

I love the wide variety of plugins available to tackle just about any project. From marketing campaigns to unique digital product or LMS platforms, Wordpress can do it all!

What do you dislike most about this product?

Because Wordpress is so ubiquitous in the online space, there are always new hacks coming out taking advantage of newly discovered security holes. Your entire site can end up being wiped out if you don't keep things up-to-date.

What recommendations would you give to someone considering this product?

Make sure to enable automatic updates & plugin updates. Do you homework on which plugins you integrate (only use active projects!).

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Tohibulla M.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

First place to learn about WordPress and CMS

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress.com provides free hosting of a WordPress site. This is crucial to many who have just started and do not have a budget to spend on a hosting.

What is your favorite aspect of this product?

Publish your articles as part of blog posts for free.

What do you dislike most about this product?

The free version comes with serious limitations such as custom domain name not allowed.

What recommendations would you give to someone considering this product?

Use the free version by WordPress.com to experience first hand the potential of WordPress as a CMS.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jorge A.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Blogs and websites without technical experience

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It stands out for the reason that it has a variety of service levels, from free to premium, allowing you to choose the option that best suits your budget and needs.

What is your favorite aspect of this product?

I love that the WordPress.com community is so active, as it allows me to share experiences, get advice, and receive feedback.

What do you dislike most about this product?

I don't like the free plan because WordPress.com's ads can be intrusive and hurt my experience.

What recommendations would you give to someone considering this product?

I highly recommend the platform because it offers a wide range of themes and design options that allow you to beautifully customize your website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Thomas B S.

Great platform to support eCommerce & content site

Likeliness to Recommend

Pros

Tohibulla M.

First place to learn about WordPress and CMS

Likeliness to Recommend

Pros

Jorge A.

Blogs and websites without technical experience

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support