What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
people "Easy to use, but a bit pricey."
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Valerie L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
WordPress is great for creating websites.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
In contrast to competing products, it excels in website creation due to its intuitive interface. You don't need extensive knowledge of computer programming to launch a website or maintain a blog.
What is your favorite aspect of this product?
WordPress's array of time-saving widgets and pre-made layouts is much appreciated. I can ignore the aesthetics and concentrate on the content.
What do you dislike most about this product?
The plugins may be a source of endless frustration. They are required for anything you wish to accomplish, which may be a very frustrating need.
What recommendations would you give to someone considering this product?
Wordpress makes it easy for me to construct and maintain your website without having to rely on a large development staff, which is why I believe you should use it.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Sara C.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Versatile and intuitive
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is a fully hosted platform so they take care of hosting and maintenance for you. This is a significant advantage for users who don't want to manage server configurations, updates, and security themselves.
What is your favorite aspect of this product?
WordPress.com streamlines the website-building process, making it quite easy to get your site up and running quickly.
What do you dislike most about this product?
Users on the free plans, in particular, may find the platform restrictive, akin to residing in a leased property with limited scope for customization. The presence of advertisements on free plans can be a notable downside, and having a web address tied to WordPress.com (e.g., yoursite.wordpress.com) until upgrading to a custom domain may be viewed as a constraint.
What recommendations would you give to someone considering this product?
It's essential to start by defining your website's purpose and goals. Choose a plan that aligns with your needs and budget, and don't hesitate to invest in a custom domain for a more professional image. Explore the available themes, focus on creating high-quality, SEO-friendly content, and think about potential future growth when selecting your plan.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
