Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Lisa S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Easy to implement

What is your favorite aspect of this product?

intuitive and low maintenance

What do you dislike most about this product?

more template designs and more variety.

What recommendations would you give to someone considering this product?

good for low maintenance and quick web product

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Alejandro David R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

peace of mind and safety at work

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The help I receive from this program is incredible because thanks to each of its functions where you can manage and create each of my websites for free, it is a great boost to the organization of my work and each of my data. and modify each of these web pages for the demands of my work and the nonsense that each of these projects implies, the versatility of WordPress surprises me more and more since I can include documents of different large formats in each site In other words.

What is your favorite aspect of this product?

What I am saving in time and money with this program is incredible, since in each of the templates of this program I can find the best tools to make my projects more intuitive and personalized, such as storing multiple photos and other documents audio and video that are of great help to complete my work, WordPress is a really fantastic program that we can use without any problem thanks to its open source so that each of its users can enjoy the best tools to create blogs for the company and for the labor operability of all types of users.

What do you dislike most about this product?

This program has a lot of potential to develop and more complete options to include in your system, we understand that this is due to the fact that it is free and has a limit in each of its functions, this program should be updated more regularly to include more autonomous functions that make them be more veils and lighter than their main competitions.

What recommendations would you give to someone considering this product?

This program is undoubtedly the best option for low-budget companies that need an efficient program for the creation of their multiple web pages and blogs that are useful in many aspects for the company. Recommending WordPress is very easy as it is a very effective program and versatile that gives us an incredible domain for the management of each of these projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raul E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

WordPress.com is unquestionably the most complete.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is unquestionably the most complete program to manage my data, clients and content on the web for free, there is no other program that offers us so many options to create an entire management and processes on the web that give our company greater strength. such as the creation of blogs in the cloud where we can archive our information and company content that helps us to be very organized in each corporate process of the company, on the other hand there is the possibility of having an open source for the creation of multiple websites where we can have an assertive contact with each of the company's employees.

What is your favorite aspect of this product?

This program is one of the most popular of its kind, this can obviously be due to the quality of its service and its functions, but also one of the biggest and best benefits that this program has is the good interaction it has with each of its its users to manipulate each of the functions and resources that this program has when creating the websites where the operation of my work will be exploited, on the other hand, another aspect that fascinates us about this program is all the tools that we can to acquire for free and without any problem, since there are programs on the market with fewer resources and with a really high price,

What do you dislike most about this product?

The truth is that we have very few problems with this program, we are happy with the service and the good experience we have had with the program for a long time, but it would not hurt if the program had new updates from time to time, since we have noticed that the program It can be left behind with its very basic and not very innovative functions, this may be the biggest aspect that differentiates it from other exclusive programs on the market.

What recommendations would you give to someone considering this product?

WordPress.com is a fast and complete way for companies with few resources, once this program is installed you can instantly enjoy the multiple functions that this program has to manage and organize our work on these websites, and the best thing is that the The program is not complex or unstable on the web, I recommend it for the security and resources that it offers us on the web for free.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular WordPress.com Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019