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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Sabir A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Powerful website management solution

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress allows us to quickly and easily create, manage and customize our websites, with features such as custom post types and taxonomies, custom fields, and custom widgets. It provides a comprehensive suite of tools and resources that help us to optimize our website performance.

What is your favorite aspect of this product?

My favorite aspect of WordPress is its versatility and customizability and the powerful suite of tools and resources that it provides. Wordpress helps me to easily optimize website performance and ensure the website is running smoothly.

What do you dislike most about this product?

I dislike the fact that WordPress Premium does not currently offer SEO optimization tools, as this can be a huge factor in website success. Moreover, I find that WordPress can sometimes be sluggish when managing large websites, and I would like to see improved performance in this area.

What recommendations would you give to someone considering this product?

I would recommend they research and familiarize themselves with the features and capabilities that WordPress has to offer to ensure they are taking full advantage of the platform. If you are considering website management, WordPress is an incredibly powerful and intuitive platform.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Beverly W.

  • Role: Industry Specific Role
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

WordPress.com Has Fantastic Features

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is affordable to use when building quality websites. We do not have to break the bank to build a website using WordPress.com, which differentiates it from other similar products.

What is your favorite aspect of this product?

I like everything about WordPress.com. The features of WordPress.com has been working effectively for us. I am impressed by the support team of WordPress.com.

What do you dislike most about this product?

WordPress.com works so well for us. All the features of WordPress.com has been fantastic. WordPress.com is flawless.

What recommendations would you give to someone considering this product?

WordPress.com is the most affordable tool you need to consider for building websites. I highly recommend WordPress.com.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arnaldo B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Brilliant service

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The main difference between WordPress.com and other similar platforms is that WordPress.com offers a lot of functionality and tools to help users manage their content. This includes an intuitive interface, a visual content editor, a wide selection of tools and templates to help users customize their content, and a wide variety of apps and plugins that allow users to optimize their content for search engines. In addition, WordPress.com is also a completely free platform that does not require any additional downloads or anything like that, unless you want to do a local backup

What is your favorite aspect of this product?

What I like best about WordPress.com is the ease of use. It is a very intuitive platform with a wide variety of tools and options to customize your website.This allows anyone to create a professional website without having any programming knowledge. In addition, there are many free themes and plugins that you can use to give your website a unique touch. additionally, WordPress.com offers excellent customer support to help you with any questions or issues you may have. There is also an active community of WordPress users who are always willing to help you out and share tips...

What do you dislike most about this product?

One drawback I noticed with WordPress.com is that users don't have access to the database and have no control over hosting. This means that users are limited to WordPress.com preset hosting resources, which means your website may not be able to keep up with growing demand. This can be a significant problem for websites that receive a high volume of traffic. Also, users do not have access to advanced management tools such as database optimization or cache settings. This means that users cannot make advanced changes to improve the performance of your website

What recommendations would you give to someone considering this product?

I would recommend WordPress.com because it is an easy-to-use blogging platform and CMS with a wide variety of tools to help create and manage content online. It is a reliable website hosting solution that offers a wide range of features and tools to help users create and manage professional websites without having to learn html, css or JavaScript. Plus, it's free, and it offers a wide variety of themes and plugins to help users customize their website

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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