What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Alejandra B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
WordPress for your websites as a beginner
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
We work our digital marketing, social media and SEO from the security of WordPress, our web design platform uses the different free templates that it offers, it helps us to show our products on the Internet, it helps us to build a quality website and blogs without writing a single code, you don't have to be a programmer to create your website here.
What is your favorite aspect of this product?
With this service we do not have the need for additional expenses such as paying a programmer to do a job that we can do ourselves with low levels of complexity, It is an open source platform that we can use/edit as we want. Thanks to its free templates and can be customized through plugins.
What do you dislike most about this product?
Due to the amount of plugins that are added to websites they tend to become slower to process. It also needs to improve its security because this platform is open source and is more vulnerable to hacking and we could lose our information, which the failure eradicates at the time of the cyberattack.
What recommendations would you give to someone considering this product?
WordPress is a good way to start your business only, or venture you have in mind or blogs, we recommend using the templates that it provides you with excellent styles of pages. Which you can also do a lot of digital marketing, the growth of your social networks your own design of pages which is reliable.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Phil P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2022
Good entry level CMS solution
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is the industry's most popular website builder for a reason - it's a free solution that over 40% of the web is built on. WordPress provides good tools to create custom websites without a need for coding experience.
What is your favorite aspect of this product?
The professionally designed themes WordPress offers and ability to customize without having to have coding experience.
What do you dislike most about this product?
There is limited support from WordPress so you have to research training materials to understand the functionality of the product.
What recommendations would you give to someone considering this product?
Since it is a free solution, you can always test it out prior to paying for a CMS solution.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
George B.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2023
Easy to use, basic and nice functionality
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Ease-of use, content distribution, no technical setup needed
What is your favorite aspect of this product?
Open-source nature and content management
What do you dislike most about this product?
It is a bit complex for beginenrs
What recommendations would you give to someone considering this product?
Determine the goals before using it, optimize for SEO, install essential plugins
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Slower Product Innovation
- Commodity Features
