What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Kelly P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
WordPress is the easiest way to create web pages
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Our primary business website is built with WordPress. It's under my department's care, yet the whole company uses it. When paired with other plugins, it has shown itself to be a highly flexible system. With great success, we have expanded on the X concept.
What is your favorite aspect of this product?
WordPress is a great choice if you have some knowledge of web programming and are confident in your ability to solve problems and troubleshoot on your own, but have few other tools at your disposal. It's a lot more flexible and enjoyable to use as a developer than other more curated platforms. For very little effort, you get features and reliability normally reserved for enterprise-level systems.
What do you dislike most about this product?
WordPress advertises itself as user-friendly, yet more complicated tasks may necessitate assistance from a professional. Due to the extensive nature of the WordPress plugin ecosystem, incompatibilities between individual plugins are fairly unusual. Those are notoriously difficult to fix and have been linked to website crashes.
What recommendations would you give to someone considering this product?
WordPress is the best option if you need a website and also want the freedom to change things like the text, add pages, and so on. It has repeatedly been validated as the superior platform for the vast majority of websites. There may be better options, like as Shopify or Squarespace, for a smaller e-commerce site. But if you aren't selling anything or if you need something more robust, WordPress is your best bet.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Moses T.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Jul 2022
Great easy to use product
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Its a commonoly use product in the market
What is your favorite aspect of this product?
It has alot of ease of use function.
What do you dislike most about this product?
It needs alot of plugin
What recommendations would you give to someone considering this product?
Get a tech professional.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Magdalene L.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Great Product
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is very user friendly and they are constantly adapting to make sure they are up to date
What is your favorite aspect of this product?
I love the integrations and the variety of design options
What do you dislike most about this product?
Changing the theme of your site will affect everything
What recommendations would you give to someone considering this product?
Look at all your options on theme/design before committing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
