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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Ka Ho K T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Website management with WordPress.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is a simple platform to create websites in minutes. It has many plugins, features and themes that make work easier, it integrates with a lot of external platforms including social networks like Instagram, Twitter and Linkedin.

What is your favorite aspect of this product?

WordPress has an excellent user friendly interface with which to create a complete website in minutes, it has many options and plugins such as a drag and drop editor makes it easy to add images / videos in posts and pages to which we can easily add photos. It has a very organized dashboard and it is easy to create and duplicate new pages and posts.

What do you dislike most about this product?

Creating a website with WordPress is impressive.

What recommendations would you give to someone considering this product?

WordPress is ideal for the administration and creation of websites, it has many plugins and themes that facilitate your work.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

Sarah M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

WordPress is a great sight for website building.

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

The best part regarding WordPress is that we may produce our web site without knowing the way to code. Those who don’t know how to code will simply utilize this program to urge their website up and running. WordPress additionally includes a large number of themes, that is another of its best characteristics. I likable the SEO tools of this software which my website may be highlighted in several search engines similar to Google, the installation of the themes is easy and it’s wonderful support.

What is your favorite aspect of this product?

I like that WordPress makes it simple to feature new content to your website, whether it's a blog or a page. And it's additionally incredibly easy to use and set up the menus, add photos, etcetera It's a really easy platform if you aren’t an HTML or CSS expert. However at an equivalent time, HTML and CSS specialists will assist you set it up so you get the simplest possible version.

What do you dislike most about this product?

Due to its popularity, security may be a massive issue for WordPress because it becomes a victim of loads of hacks and spam. Conjointly with no built-in security or firewall, you wish to buy third-party protection to stay your website safe from cyber attacks.

What recommendations would you give to someone considering this product?

If you’ve got no previous experience in coding and you’re trying forward to making your website for whatever purpose, WordPress is the best 1st step on a long staircase, and believe me, you won’t even stumble.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Donna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

WordPress is a great sight for website building.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The best part regarding WordPress is that we may produce our web site without knowing the way to code. Those who don’t know how to code will simply utilize this program to urge their website up and running. WordPress additionally includes a large number of themes, that is another of its best characteristics. I likable the SEO tools of this software which my website may be highlighted in several search engines similar to Google, the installation of the themes is easy and it’s wonderful support.

What is your favorite aspect of this product?

I like that WordPress makes it simple to feature new content to your website, whether it’ a blog or a page. And it’ additionally incredibly easy to use and set up the menus, add photos, etcetera It’ a really easy platform if you aren’t an HTML or CSS expert. However at an equivalent time, HTML and CSS specialists will assist you set it up so you get the simplest possible version.

What do you dislike most about this product?

Due to its popularity security may be a massive issue for WordPress because it becomes a victim of loads of hacks and spam. Conjointly with no built-in security or firewall, you wish to buy third-party protection to stay your website safe from cyber attacks.

What recommendations would you give to someone considering this product?

If you’ve got no previous experience in coding and you’re trying forward to making your website for whatever purpose, WordPress is the best 1st step on a long staircase, and believe me, you won’t even stumble.

Pros

  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Caring

Most Popular WordPress.com Comparisons

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