What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Kimberly A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Web designing that is adaptable and dynamic.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I don't need to employ a professional developer to design a website that any knowledgeable individual can design. Apparently, we end up saving lot more time since we don't really have to perform any coding.
What is your favorite aspect of this product?
What I enjoy best about WordPress is as this is completely free and all we have to invest about is domain name and hosting. This is quite cool to be able to design any form of website in far less duration without having to do any coding.
What do you dislike most about this product?
Security appears to me a major concern because it is quite prominent and may be hacked, causing significant harm to a single self-created website. A newcomer will need 2 to 3 days to figure out just how WordPress functions.
What recommendations would you give to someone considering this product?
If you are seeking for the finest website developer, then employ it confidently. It'll save a deal of time and resources.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Matthew D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2022
WordPress is very easy to manage and implement
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is easy to use, has a bigger library with templates and is more cost effective
What is your favorite aspect of this product?
WordPress is incredibly easy to implement and manage, even for someone who has very little experience with web design
What do you dislike most about this product?
There should be a lot more built in security features, but instead you have to rely on third party add ins and keep them updated which is frustrating and risky.
What recommendations would you give to someone considering this product?
Make sure you consult a professional on the security side of things and keep wordpress and all add ins up to date
Pros
- Trustworthy
- Fair
- Altruistic
- Acts with Integrity
Cons
- Less Inspiring
- Less Efficient Service
- Less Effective Service
Parwinder K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
One of the Best Content Management System
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is Custom CMS Service Provider which makes it different from other Software like Wix, Squarespace, etc. Full Customisation of Website and eCommerce Store. Access to all the files on your hand, unlike other CMS tools.
What is your favorite aspect of this product?
1) WordPress allows to set up an eCommerce Store very easily and totally free. 2) WordPress supports tons of themes that provide custom designs and Content Management systems. 3) It allows you to customize your theme on a high level where you can access all the additional features. 4) Plugin Support is an Awesome feature that WordPress provides to every single user.
What do you dislike most about this product?
1) As WordPress is a custom platform. So, Sometimes it is very difficult to understand for a person who is from a non-IT industry. 2) Plugins are free but to access all the features you need to upgrade the plugin by paying to Plugin Vendor. 3) Not all free plugins are trustworthy. Sometimes they messed up your website. 4) Upgrading WordPress is a little bit messy task for a normal user. 5) WordPress is an open-source platform. So, your website can be hacked at any time if you are not using a secure server and SSL certificate.
What recommendations would you give to someone considering this product?
WordPress does have some cons but it is still a very good platform to start your website and an eCommerce store. So, I will definitely recommend WordPress to people.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Effective Service
