What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Prathamesh S.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2022
Amazing Secure and Good Looking Website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Easy and Customizable
What is your favorite aspect of this product?
Easy and Customizable
What do you dislike most about this product?
Older UX should be updated
What recommendations would you give to someone considering this product?
Use Elementor or Divi Page Builder
Pros
- Continually Improving Product
- Effective Service
- Client Friendly Policies
- Client's Interest First
Alexa N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
WordPress has thousands of ready to use templates
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress has thousands of ready to use templates which eases the content creation, the websites built-in there are indexed by the different search engines and are ranked higher. WordPress enables the user to be innovative by letting them easily switch to the “blocks” without getting the third party tool interruption.
What is your favorite aspect of this product?
WordPress can be use by the beginners, we can get access to the WordPress site through any device, and WP sites are highly ranked by search engines due to its keywords which are updated frequently,
What do you dislike most about this product?
As WordPress is SEO friendly and is free to use it requires many plugins to work properly, it gives access to many bugs and hackers. The WP users should possess the knowledge of (coding) PHP, HTML and CSS for the customization. It sometimes can be expensive as the themes available are free and overused, in orders to standout for the visitor the WordPress Designers need to buy new themes and keep the platform updated to avoid complexity.
What recommendations would you give to someone considering this product?
All the newbie, SEO consultants and businesses should use the WordPress as its functionality does not require you to be a programmer, it is so easy to operate and consists of free themes which helps in saving up the time.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Genesis R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
WordPress.com is a user-friendly platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It gives users’ the ability to do lots of customization according to their preferences. This improves the users’ experience. Finding the exact option available is a feature as it saves time and is much appreciated by the customer. It has the capability to integrate with almost all the marketing platforms which is helpful for the users. User are more interested in customizable platforms. They are willing to pay more if they platform they are using is customizable. It also gives WordPress a USP in comparison to its competitors.
What is your favorite aspect of this product?
It is user-friendly platform. Management of pages is one of the best features of this platform. Migration in this platform is easy for the users’ comfort. This platform has a user friendly platform and people who are not technologically advance can also use this platform in efficient way without training sessions.
What do you dislike most about this product?
In this platform, media library management has alot to improve in this regard. The speed of page is slower as compared to other platforms. People today look for precise accurate and timely results. In this technological era, this time lagging feature should be resolved so that customer base should be enhanced.
What recommendations would you give to someone considering this product?
This platform focuses on constant improvement in order to meet customers’ demand. The continual upgradation aligns with the customers’ changing preferences. This feature makes it superior to the other platforms of this kind. In this dynamic environment, it is necessary to make continuous improvements so that you should remain intact and active in market. Recommended
Pros
- Trustworthy
- Unique Features
- Effective Service
- Respectful
