What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Ayyan A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
Best tool for Websites Management
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Easy integration, customization, flexibility for teamwork, and it is very cost effective.
What is your favorite aspect of this product?
Really like the library of ready to use templates with just drag and drop, fully access for customization with a single click, adaptive and responsive for all type of devices, and it save time.
What do you dislike most about this product?
Well overall there is not any feature that I do not like, but the technical support team needs to be more responsive and knowledgeable, and no doubt they are working in a very professional way, but need more expertise.
What recommendations would you give to someone considering this product?
Highly recommended to all size of organizations.
Pros
- Inspires Innovation
- Reliable
- Performance Enhancing
- Trustworthy
Serena S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Reliable service. Helps you standout!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's a cut above mainly because of its customization options. This website builder /host is not your average drag and drop website. I've moved from Wix to Squarespace now to Wordpress all because of recommendations from my developers over the years.
What is your favorite aspect of this product?
You can use the Divi Builder to make it a bit more intuitive or code your own site! This is my favorite thing. I (who does not code) can use the DB to design my own pages or I can use my website builder to make more intricate pages.
What do you dislike most about this product?
I dislike the dashboard that lists out the pages on your website. It's very hard to read and I don't fully understand it. We've also had problems using the pop up feature. It's glitched out so many times so we ended up just taking it down.
What recommendations would you give to someone considering this product?
I would say 100% hire a developer to work with you on creating the best site through them. They have a breadth of features that can help you stand out as a business. Using Wordpress has been a great experience and my site has NEVER crashed.
Pros
- Reliable
- Security Protects
- Helps Innovate
- Includes Product Enhancements
Cons
- Slower Product Innovation
Huseyin D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Best and Easiest Website Maker Platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Simple and easy to use than others.
What is your favorite aspect of this product?
First of all, it is free. With WordPress, you don't need to know to code. It has lots of plugins and themes that make your work easier. If you choose the right tool, you can make some great websites. We are using it as a Website maker.
What do you dislike most about this product?
Sometimes you need plugins and themes. They are a bit expensive.
What recommendations would you give to someone considering this product?
Don't hesitate to use it. It is an excellent solution for website making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
