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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Md Golam A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use and mostly secured

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is the most user-friendly website building and content management system than other providers.

What is your favorite aspect of this product?

It is the best customizable content management system among all other alternatives. The hosting packages are cheap and secured. Creating a website is very easy using WordPress.

What do you dislike most about this product?

Hackers try to gain access to users' accounts.

What recommendations would you give to someone considering this product?

WordPress is the most popular and easy-to-use CMS in the world. It is also very cheap to purchase. The security system is good enough.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adeema J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Amazing tool for quick website development

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

An amazing website to create websites instantly even for the non technical person.

What is your favorite aspect of this product?

Best part is one can design a statuc website just in fee hours. There are so many things handy available

What do you dislike most about this product?

There are still some limitation which do not allow to make website to perform fast

What recommendations would you give to someone considering this product?

I will highly recommend all to use wordpress to build websites quickly

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Client's Interest First

Saurabh A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to build website tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress has multiple themes and custom plugins that enhance WordPress websites also there are multiple payment gateways and security plugins available in the WordPress marketplace which makes website development very easy.

What is your favorite aspect of this product?

WordPress marketplace is very large also WordPress developer community is very huge and we can easily get solutions and updates of any issues.

What do you dislike most about this product?

Less customization in plugins until you buy them, free plugins are very limited.

What recommendations would you give to someone considering this product?

Recommended to low-budget organizations which wanted to develop websites faster and not have many engineers.

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Helps Innovate
  • Performance Enhancing

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