What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Luccas B.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2021
Can't go wrong with Wordpress. The best!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Especially it's ease of use and management, the behind the scenes. Also, it's usually much lighter than other products.
What is your favorite aspect of this product?
Management behind the wheels. Very easy to use, anyone can change the settings and configure the entire thing.
What do you dislike most about this product?
Since there's a bunch of plugins, sometimes one can conflict with the other and you may have to change things around so it works.
What recommendations would you give to someone considering this product?
Just look at the amount of templates you can find it on the web, how easy it is to manage things, there's a ton of information online on how to use it and especially that it's easier to find third party developers for it. Can't go wrong with it.
Pros
- Respectful
- Client's Interest First
- Helps Innovate
- Continually Improving Product
Isaac W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2021
A great web designing and web building tool.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
This tool helps to increase our organization Search Engine Optimization (SEO). It's simple to publish web contents with this tool.
What is your favorite aspect of this product?
Enables ease to design and build modern websites quickly. It's simple to manage web contents with this tool. This tool also helps to edit websites easily. It's simple to host websites domain with this tool. Has vast features that are user-friendly and simple to use.
What do you dislike most about this product?
I haven't experienced any downside or challenge when using this tool as it's highly customizable to meet all our needs.
What recommendations would you give to someone considering this product?
I recommend the use of this tool for building very attractive website and for web contents management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raul F.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2021
A market standard that works
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It has plenty of integrations, it is the number one in the world. It is easy to implement (the .com version, and also the .org version), and it can be migrated to the .org version anytime. In this sense it is a clear winner. The bad points are that, being more complex and mature, it may be slow. I mean, pages do not load so fast as alternative solutions such as Ghost.
What is your favorite aspect of this product?
Easy to set up, and very professional. It offers a free starting plan. Therefore in 30 minutes you can start blogging with your own URL. And when the blog site growths, it is possible to move to an own domain with just a few click and a very reasonable price. Even use it to accept payments. It gives a lot of flexibility to move back the Opensource version anytime. But having the professional hosting they offer and the security suite, it is an advantege an problems free option.
What do you dislike most about this product?
I dislike two things: one it is that pages load slowly many times. And second that it can become complex to use. There is an open source version that is the most popular. And the paid version. The open source is when it is possible to get the maximum of flexibility but at the price of needing to add a lot of tech effort.
What recommendations would you give to someone considering this product?
I find it very useful at the early stages of the "blogging journey", when the user just wants to start out and test the waters without an initial investment. And also, at the very end of the of the blogging "journey", when after many years, you have a solid business and just want to not have to worry about tech issues and focus on content creation.
Pros
- Unique Features
- Inspires Innovation
- Respectful
- Altruistic
Cons
- Security Frustrates
