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WordPress.com Logo Award Winner Product Badge
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Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

ASHISH T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Kickstart Web designing with WordPress

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The options provided on your platform are easy to use and intuitive. There is minimal effort on the part of the user. You want to insert an image, paragraph, form, or HTML code, and it's quick.

What is your favorite aspect of this product?

Free plugins are hassle-free and covers almost any specific need.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

If anyone needs to dive into web designing, should start with WordPress.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Rabecca W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great product for website customization

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is very effective web building product that has been performing as per our plans.

What is your favorite aspect of this product?

It is able to customize our websites to fit our programs. Our digital marketing content is well channeled towards attracting customers to our business enterprise. It has intuitive user interface and easy to install in desktop or mobile devices.

What do you dislike most about this product?

The learning curve is challenging for new beginners.

What recommendations would you give to someone considering this product?

I highly recommend WordPress.com to any company for effective website building and customization.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Saves Time

Asik K.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Wordpress.com is one of the most secure CMS I used

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provided us high secure and great server space for store our website contents. Also provided Highly Secure SSL for improve our website data transfer. This CMS comes with Pre made ready made them which thing helps us to make beautiful website it's really easy with wordpress. Also when required to add new features we can easily add them into our website wordpress already provided us plugin adding option which thing helps us to add new features. However it's best for us just because genuinely say that I don’t have any coding knowledge but without coding when we make impressive website it's so Crazy.

What is your favorite aspect of this product?

It's one of the best system I used for and worldwide this is great and popular way to make website. Withing some clicks & drag and drop just required for make website. Also Wordpress servers are so strong it's performing very well on heavy traffic. Our website load too fast and it's the main reason our website rank top on web search

What do you dislike most about this product?

For advance users limited editing option available on it. it's a small problem. Also we unable to handle our website code if required. But it's much more secure then self hosted site just because all those things handle by professionals. Overall it's great system. Nothing more I dislike about Wordpress.com

What recommendations would you give to someone considering this product?

Wordpress.com is one of the most secure and bug free system. Also if we feel any issue regarding our website wordpress technical Staff always assist us till my problem was solved. So if you finding for best and easy solution for making your website it's best for you. It's save your lot's of your time.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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