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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Kel W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Efficient way to create a website

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I have used wordpress.com as it has also used other services offered by a package or a plan to create websites but worlds.com is much Superior for the ease How you can use the security tools that they offer us that there are no limitations many times to creating content that comes to mind is very important to know that we are not limited in terms of creativity we have plugins at hand that in other similar sites we do not have access to this

What is your favorite aspect of this product?

What I like about the service is that apart from the fact that we have plugins to create any kind of thing like adding a Google Maps to our site to have exact directions, a visit counter or also a player or a separate chat so that you can leave your comments. or any type of doubt they have is something very important that comes out of wordpress.com and you make it stand out from all the sites and for this I love it and I will not stop using it for at least two more years its technical support It is very good and it has solved my problems

What do you dislike most about this product?

What I like the least about the service is that some plans are very expensive and not everyone who has their website can access this type of software or complement to me, I would like the plans to be a little cheaper and that they can be edit on both sites at the same time and that both are updated in real time either on an Android device on a computer sometimes the page gets a bit stuck and you close or close my browser and it's a bit annoying

What recommendations would you give to someone considering this product?

Currently there is a lot of business that is emerging online I suggest that you learn to use wordpress.com because it is a window to the future it is something that we should Learn to use Yes or yes because having a personal page or a business would facilitate the way to get there to more clients to a specific audience among others it is also very important to know the limitations and what we can achieve as long as we know how to use worpress.com that I really recommend it and I would like them to use it at least in a trial version

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Faisal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Create website using simple drag and drop

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Faster drag and drop development available. Directly seo can be feed to rank your blog.

What is your favorite aspect of this product?

Drag and drop tool. Link to different pages can be provided via simple buttons

What do you dislike most about this product?

The support is bad. They take time to respond

What recommendations would you give to someone considering this product?

Definitely give it a try. You won't regret

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Altruistic

John C.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Aug 2021

Good starting point for your website

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

They have the biggest market share of the content management systems (CMS), so clients typically known about them. Being developed for longer compared to their competitors, they have more options for users to add advanced functionality to their website.

What is your favorite aspect of this product?

I'm very familiar with this product, so it's easy for me to get around, make changes and fix things for clients. Having such a large market share helps.

What do you dislike most about this product?

This version of Wordpress (called wordpress.com) isn't as customisable as the open source version (called wordpress.org), so often our clients will migrate to the .org version for a more customised experienced. The visual editor, Gutenberg, is improving each year, but can take a bit of time to understand and use.

What recommendations would you give to someone considering this product?

For a marketing website on a tight budget, this is a brilliant choice of CMS. If you need something with more functionality, use the .org version and host this yourself. Webflow provides a more visually striking website but a higher price point.

Pros

  • Continually Improving Product
  • Client Friendly Policies
  • Helps Innovate
  • Reliable

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