What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Kel W.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Efficient way to create a website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I have used wordpress.com as it has also used other services offered by a package or a plan to create websites but worlds.com is much Superior for the ease How you can use the security tools that they offer us that there are no limitations many times to creating content that comes to mind is very important to know that we are not limited in terms of creativity we have plugins at hand that in other similar sites we do not have access to this
What is your favorite aspect of this product?
What I like about the service is that apart from the fact that we have plugins to create any kind of thing like adding a Google Maps to our site to have exact directions, a visit counter or also a player or a separate chat so that you can leave your comments. or any type of doubt they have is something very important that comes out of wordpress.com and you make it stand out from all the sites and for this I love it and I will not stop using it for at least two more years its technical support It is very good and it has solved my problems
What do you dislike most about this product?
What I like the least about the service is that some plans are very expensive and not everyone who has their website can access this type of software or complement to me, I would like the plans to be a little cheaper and that they can be edit on both sites at the same time and that both are updated in real time either on an Android device on a computer sometimes the page gets a bit stuck and you close or close my browser and it's a bit annoying
What recommendations would you give to someone considering this product?
Currently there is a lot of business that is emerging online I suggest that you learn to use wordpress.com because it is a window to the future it is something that we should Learn to use Yes or yes because having a personal page or a business would facilitate the way to get there to more clients to a specific audience among others it is also very important to know the limitations and what we can achieve as long as we know how to use worpress.com that I really recommend it and I would like them to use it at least in a trial version
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
Faisal S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Create website using simple drag and drop
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Faster drag and drop development available. Directly seo can be feed to rank your blog.
What is your favorite aspect of this product?
Drag and drop tool. Link to different pages can be provided via simple buttons
What do you dislike most about this product?
The support is bad. They take time to respond
What recommendations would you give to someone considering this product?
Definitely give it a try. You won't regret
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Altruistic
John C.
- Role: C-Level
- Industry: Entertainment
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2021
Good starting point for your website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
They have the biggest market share of the content management systems (CMS), so clients typically known about them. Being developed for longer compared to their competitors, they have more options for users to add advanced functionality to their website.
What is your favorite aspect of this product?
I'm very familiar with this product, so it's easy for me to get around, make changes and fix things for clients. Having such a large market share helps.
What do you dislike most about this product?
This version of Wordpress (called wordpress.com) isn't as customisable as the open source version (called wordpress.org), so often our clients will migrate to the .org version for a more customised experienced. The visual editor, Gutenberg, is improving each year, but can take a bit of time to understand and use.
What recommendations would you give to someone considering this product?
For a marketing website on a tight budget, this is a brilliant choice of CMS. If you need something with more functionality, use the .org version and host this yourself. Webflow provides a more visually striking website but a higher price point.
Pros
- Continually Improving Product
- Client Friendly Policies
- Helps Innovate
- Reliable