What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWordPress.com Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WordPress.com.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Angelo S.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2021
Top-notch content management platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is the leader for a reason: it is easy to use, highly customizable, and easily extendable due to its large library of plugins. We develop custom WordPress sites, as and such try to do as much as possible with code-level solutions, but sometimes we use plugins to not re-invent the wheel. The WP team is on top of the latest security issues, usability concerns, and every other item that a leading content management platform should be to help its client base to create winning websites.
What is your favorite aspect of this product?
The fact that it is open source. This fosters and allows a community of like-minded people that come together for one goal: to make WordPress the best ecosystem out there. You have the ability to tweak the software you as want/need, and if there is a problem, the community as a whole can take a look at the codebase and try to come up with a solution.
What do you dislike most about this product?
There isn't a lot to dislike about WordPress for us. I guess the fact that it is a target to attackers/hackers, but that comes with the territory. It is such a large portion of the internet and runs so many websites that it is an obvious target.
What recommendations would you give to someone considering this product?
Take time to learn about the structure of WordPress and how the parts all work together. There are a lot of options out there when it comes to plugins, but try not to be too plugin-happy. The more plugins you add to a site the more resources that you will need to run that site without slowing it down. Take a look a cloud-based hosting instead of cheap shared hosting, which will have more resources available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Zakaria B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Fair price & easy to use
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Fair price with so many features
What is your favorite aspect of this product?
Flexibility & custom content types
What do you dislike most about this product?
Some plugins are not reliable can make serious security issues
What recommendations would you give to someone considering this product?
I highly recommend WordPress because it's not expensive and gives you complete control of your website and super easy to customize
Pros
- Unique Features
- Saves Time
- Fair
- Acts with Integrity
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Beautiful, customer forward thinking software!
Likeliness to Recommend
Pros
- Performance Enhancing
- Saves Time
- Respectful
- Helps Innovate
