What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Megha A.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2021
Nice tool for website building
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The user interface is very different and easy to use for working with heavy sites. Many plugins are there so we can easily make changes or customize them.
What is your favorite aspect of this product?
We can create a full website without coding. There are many themes available by default, some of them are free to use.
What do you dislike most about this product?
The loading time is irritating; some websites need to improve that. Some themes of wordpress are too expensive and not affordable by businesses.
What recommendations would you give to someone considering this product?
There are many tutorials available for making websites from scratch. Effective tool for website building and wide range of users are using wordpress to make a website. It is easy to start with no coding knowledge.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Transparent
Rhiannon D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2021
Robust yet malleable but watch security
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The amount of free plugins, the passionate community behind plugins and the intuitive usability.
What is your favorite aspect of this product?
Very intuitive.
What do you dislike most about this product?
Security concerns.
What recommendations would you give to someone considering this product?
Have robust security in place - and then away you go!
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Security Frustrates
MD Mahadi H.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
I am a total fan of WordPress! I use it daily.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is an open-source CMS that I can modify as I like. I do like how I can modify the PHP/CSS/Javascript codes inside any theme. It's easy to customize and design. There are more CMS in the market but a lot of them doesn't have good user-friendly customization tool or code modify options. This is why I love WordPress more than anything.
What is your favorite aspect of this product?
Like I said I love how I can edit or modify the PHP/CSS/Javascript code inside any theme. It's easy to create a website that doesn't know coding using a theme and plugins.
What do you dislike most about this product?
I like most out of it except the security feature. WordPress has a long relationship with news for low-security options. Yes, it can be improved by some additional work but WordPress should take care more.
What recommendations would you give to someone considering this product?
If you are a web designer or don't know any code you can simply create a website using WordPress. They are free but can be purchase with a plan to expand the features. So, if you want a nice looking website with ease of access then you can try it out :)
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
