What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
John-Paul D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2021
Fantastic!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Simple, easy and tons of plugins!
What is your favorite aspect of this product?
The plugin store!
What do you dislike most about this product?
Some things cost money, but that's fine.
What recommendations would you give to someone considering this product?
Find out what plugins you want before you install them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ausrine S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2021
Still the best!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
What really differentiates WordPress.com from other competitors is the fact that it's still the most affordable and easy-to-use website builder out there. It's a go-to for everyone looking for a reliable, flexible, and user-friendly solution that won't hurt your wallet.
What is your favorite aspect of this product?
The number of professional and stylish website themes available to choose from and the number of native integrations WordPress.com has, making it easy to integrate it with chatbots, storefronts, and billing services.
What do you dislike most about this product?
It's not completely a no-code solution thus if you want to customize and personalize your website, keep in mind that prior programming knowledge may be required.
What recommendations would you give to someone considering this product?
I would highly recommend giving WordPress.com a try and setting up a demo website to test out everything it has to offer!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Mark B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2021
Create and design web pages with multiple template
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
the difference lies in the quality of its service by offering comfort in the development and creation of a blog or website facilitating the work through pre-designed templates
What is your favorite aspect of this product?
What I like about using wordpress is that it has many features to design the website with the best appearance since we can change the fonts, sizes and insert images in such a way that we adjust to the tastes of the users
What do you dislike most about this product?
What I don't like about wordpress is that when developing the website it is very heavy, which is annoying because of how slow it is which tends to be when we update our websites
What recommendations would you give to someone considering this product?
I recommend it to all people and companies so that they can pre design and develop their own websites since it is a ideal tool to generate templates that speed up the process of developing our own website
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
