What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Jackie U.
- Role: Consultant
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2021
All In One Website Management Platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It gives you access to a huge collection of extensions, add-ons, and plugins
What is your favorite aspect of this product?
Super easy to customize with thousands of website designs and templates to choose from
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Go for it. It will save cost & great product
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Tory R.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2021
WordPress: Simple and effective!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is extremely easy to use. It's initiative, simple, and doesn't require much of a learning curve. WordPress is also optimized for a company's SEO presence. The available themes also allow an end-user to create an aesthetic pleasing website.
What is your favorite aspect of this product?
That it's so simple and quick. I can be and in out of WordPress in mere minutes while making significant changes to my company's website. The searchability of a WordPress site is also a major plus for the platform.
What do you dislike most about this product?
I believe WordPress has a solid amount of features; however, sometimes my team and I find that you need several plug ins to access different, unique features which in turn has slowed down the performance time on our website.
What recommendations would you give to someone considering this product?
I'd recommend checking the pro's and con's of WordPress versus its competitors to make your ultimate buying decision. I'd also say to watch the plethora of tutorials available to familiarize yourself with the platform and be empowered to take advantage of its wide breadth of features.
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Enables Productivity
Ivan M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Easy to use and implement
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Ease of use and great support from the community which makes it easy to customize
What is your favorite aspect of this product?
Ease of implementation and use, in a few minutes it is ready to use
What do you dislike most about this product?
I would like to have wordpress variants that work with different front technologies like React or Vue
What recommendations would you give to someone considering this product?
It is a good product if you want to have a site ready in a few minutes with a friendly interface and thousands of plugins for every need, but you have to have a very good implementation from the beginning, especially in the protection against spam.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
