What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWordPress.com Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WordPress.com.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2020
Easy to bild a site with WordPress.com
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alexandre C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Web Builder like a Pro!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
A lot of theme options available to build the webpage, plus easiness of installing and implementing plugins.
What is your favorite aspect of this product?
Customization and responsiveness.
What do you dislike most about this product?
Rarely updating the free theme options. I preferred to see new theme at least quarterly.
What recommendations would you give to someone considering this product?
For small to medium businesses looking for web builder that is easy to maintain and manage without coding, this is the best option for you!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Radcliffe B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
Good website builder system
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
There are many similar or similar services that provide a type of website construction in a very poor way, that is, very limited, very simple, of poor quality, even very slow and with a heavily used or quite visually unpleasant template. WordPress.com offers you many very nice and stable templates and designs, and at a good price.
What is your favorite aspect of this product?
Beyond being able to achieve what I want, what I like the most is that I can have a support to whom I can ask any questions and that it is very stable when operating within the platform, quite neat and very fast the menu and its saves as well they are very reliable.
What do you dislike most about this product?
About this service I can say that there are some things that seem expensive to me, but this does not mean that they are bad, it is simply my opinion. It is up to each person to see what each service looks like. What strikes me is that everything must be paid for, even most of the plugins are paid. Although they are mostly accessible.
What recommendations would you give to someone considering this product?
I would recommend using it if you have the money available to do it, you will not regret it, its system is very good, very easy to learn to use and quite intuitive for the user, apart from having a very capable technical support and very informed of the service they offer to the public, being able to thus help in many doubts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
