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Workplace from Meta

Composite Score

8.6 /10

CX Score

8.8 /10

108 Reviews Write a Review

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Awards & Recognition

Workplace from Meta won the following awards in the Digital Workplace category

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2024 Data Quadrant Gold Medalist

2024

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

10 Top Rated Features

2023

2 Top Rated Capabilities

12 Top Rated Features

2022

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

5% Negative

4% Neutral

91% Positive

Pros

Respectful
Fair
Caring
Helps Innovate

Feature Ratings

Average 80

News Feed

Diversity and Inclusion

Chat Capabilities

Instant Messaging

Employee Directory

Live Video Capabilities

Home Page

Mobile App

Employee Engagement

Single Sign-On (SSO)

Discussion Forums

Vendor Capability Ratings

Average 79

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

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View Workplace from Meta in this category (opens in a new tab)

Business Instant Messaging - Midmarket

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View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Eduardo F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

I used to work for a company that created a very

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

I used to be afraid. It has so many features and functionalities that it used to easily overwhelm me. However, once I took some training classes and watched some training videos online, I started to really like the software. Its use has greatly reduced the amount of time I spend manipulating data.

What is your favorite aspect of this product?

It's also great that because there are so many users, you can google pretty much anything you want to do on it and find a training video for it. I love being able to condense data into pivot tables for easy viewing.per hour into data appropriate for uploading to ADP for payroll processing. If you can imagine it, Excel can probably do it.

What do you dislike most about this product?

What we like least about this software would be the help database, it falls a bit short since there are many options that are not well explained and sometimes it makes the process of creating a document difficult.

What recommendations would you give to someone considering this product?

It is quite easy to use and learn to use. It can be used to bring information exported from other programs into a universal format. It's easy to customize them with the look and format that best suits your workflow. I use it for everything from budget spreadsheet to photography business equipment inventory, which I can use to stay organized and send to my insurance company for business insurance.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Muhammad A.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Great Product for multiple usages

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

Serves multiple purposes which other similar products lacks.

What is your favorite aspect of this product?

Messaging and video chat aspects are great.

What do you dislike most about this product?

Mobile application is not great.

What recommendations would you give to someone considering this product?

Must try it.

Pros

Reliable
Enables Productivity
Inspires Innovation
Security Protects

Andrea C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great Communication Tool

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

The social side of the platform. It enables to be more in contact and engaged with the teammates everywhere they are (especially in this historic moment)

What is your favorite aspect of this product?

Ease of use (everyone has a Facebook account and knows how to use FB), available for desktop and mobile devices, good conference tool built-in

What do you dislike most about this product?

Poor third party integrations (out of Meta products). Search needs some improvements

What recommendations would you give to someone considering this product?

If you need a good communication tool, easy to use and great for conference call, try this tool

Pros

Inspires Innovation
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Latest Research

Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Workplace from Meta Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Diversity and Inclusion Ensures everyone has an authentic voice and builds community at work, which includes the ability to add gender pronouns, skin-tones and name pronunciation.

Chat Capabilities Chat connects everybody and brings rich functionality to messaging with the ability to create polls and surveys, send files, automate tasks or share location.

Instant Messaging Real-time, text-based communication between two or more people

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Live Video Capabilities Live video capabilities lets you create high-quality live events with features such as screen sharing, automatic captioning, Q&As, and live-stream metrics.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Workplace from Meta Reviews

Eduardo F.

I used to work for a company that created a very

Likeliness to Recommend

Pros

Muhammad A.

Great Product for multiple usages

Likeliness to Recommend

Pros

Andrea C.

Great Communication Tool

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

News Feed

Diversity and Inclusion

Chat Capabilities

Instant Messaging

Employee Directory

Live Video Capabilities

Home Page

Mobile App

Employee Engagement

Single Sign-On (SSO)

Discussion Forums

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support