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Workplace from Meta

Composite Score

8.6 /10

CX Score

8.8 /10

108 Reviews Write a Review

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Awards & Recognition

Workplace from Meta won the following awards in the Digital Workplace category

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2024 Data Quadrant Gold Medalist

2024

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

10 Top Rated Features

2023

2 Top Rated Capabilities

12 Top Rated Features

2022

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

5% Negative

4% Neutral

91% Positive

Pros

Respectful
Fair
Caring
Helps Innovate

Feature Ratings

Average 80

News Feed

Diversity and Inclusion

Chat Capabilities

Instant Messaging

Employee Directory

Live Video Capabilities

Home Page

Mobile App

Employee Engagement

Single Sign-On (SSO)

Discussion Forums

Vendor Capability Ratings

Average 79

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Translation missing: en.product_page.ratings.score 8.6

View Workplace from Meta in this category (opens in a new tab)

Business Instant Messaging - Midmarket

Translation missing: en.product_page.ratings.score 8.6

View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Aglaée S.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

It is a great work and communication tool

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

It’s a great work tool

What is your favorite aspect of this product?

Facility of collaboration with employees Great and modern communication

What do you dislike most about this product?

Maker's video missing

What recommendations would you give to someone considering this product?

Don’t hesitate to use this fantastic platform

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Cons

Less Transparent

Lyndsay M.

Role: Operations
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2020

Easy to use; difficult to scale for large company

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

Many users already know how to use Facebook so that's a plus for implementation. Because it's Facebook, though, some leaders can't disassociate Workplace from personal Facebook and the negative connotations with social media.

What is your favorite aspect of this product?

Ease of use from end user perspective as well as IT perspective.

What do you dislike most about this product?

I'd like to see more integration between Knowledge Library and groups

What recommendations would you give to someone considering this product?

Be thoughtful how to integrate with other employee applications

Pros

Respectful
Reliable
Trustworthy
Inspires Innovation

Cons

Less Performance Enhancing

Cara S.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Engage with your employees where they excel

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

Easy to use for all. Quick setup and adoption for new users and familiarity of the platform UI across generations and regions.

What is your favorite aspect of this product?

The day to day connections it creates across teams and even across countries.

What do you dislike most about this product?

Lack of customization for certain communication tools.

What recommendations would you give to someone considering this product?

Learn from customer stories online! Companies big and small use this tool to their benefit, the features and use cases differ depending on your culture.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Workplace from Meta Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Diversity and Inclusion Ensures everyone has an authentic voice and builds community at work, which includes the ability to add gender pronouns, skin-tones and name pronunciation.

Chat Capabilities Chat connects everybody and brings rich functionality to messaging with the ability to create polls and surveys, send files, automate tasks or share location.

Instant Messaging Real-time, text-based communication between two or more people

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Live Video Capabilities Live video capabilities lets you create high-quality live events with features such as screen sharing, automatic captioning, Q&As, and live-stream metrics.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Workplace from Meta Reviews

Aglaée S.

It is a great work and communication tool

Likeliness to Recommend

Pros

Cons

Lyndsay M.

Easy to use; difficult to scale for large company

Likeliness to Recommend

Pros

Cons

Cara S.

Engage with your employees where they excel

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

News Feed

Diversity and Inclusion

Chat Capabilities

Instant Messaging

Employee Directory

Live Video Capabilities

Home Page

Mobile App

Employee Engagement

Single Sign-On (SSO)

Discussion Forums

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support