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Workplace from Meta

Composite Score

8.6 /10

CX Score

8.9 /10

121 Reviews Write a Review

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Awards & Recognition

Workplace from Meta won the following awards in the Digital Workplace category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

10 Top Rated Features

2023

2 Top Rated Capabilities

12 Top Rated Features

2022

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 87%
Conflict Resolution:: 90%
Strategy & Innovation:: 90%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

4% Negative

3% Neutral

93% Positive

Pros

Respectful
Fair
Friendly Negotiation
Helps Innovate

Feature Ratings

Average 80

News Feed

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Chat Capabilities

Employee Directory

Home Page

Mobile App

Employee Engagement

Discussion Forums

Single Sign-On (SSO)

Vendor Capability Ratings

Average 80

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

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Business Instant Messaging - Midmarket

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Workplace from Meta Reviews

Role: Consultant
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Great features that allow collaboration!

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Louise C.

Role: Human Resources
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

Transformational in employee engagement

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

--ease of adoption --ease of use --balance between professional and fun --enables all employees to have a voice --create networks globally

What is your favorite aspect of this product?

ease with which we can set up groups for specific projects we set up multiple groups per month and we empower all employees to do the same

What do you dislike most about this product?

The lack of availability for the 10% of our employees in China - a major downside for us We have developed a solution, but it is not ideal and our employees in China are effectively isolated

What recommendations would you give to someone considering this product?

Get your active directory in good order first

Pros

Helps Innovate
Continually Improving Product
Reliable
Inspires Innovation

Daniel D.

Role: Human Resources
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Great product

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

It's powered by Facebook - backing the right horse

What is your favorite aspect of this product?

Familiarity

What do you dislike most about this product?

Limited to Facebook's decisions on ways of working

What recommendations would you give to someone considering this product?

Be strategic with getting it launched and the rest will flow

Pros

Unique Features
Helps Innovate
Continually Improving Product
Performance Enhancing

Latest Research

Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Data Quadrant Gold Medalist

Workplace from Meta Ratings

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Live Video Capabilities Live video capabilities lets you create high-quality live events with features such as screen sharing, automatic captioning, Q&As, and live-stream metrics.

Instant Messaging Real-time, text-based communication between two or more people

Diversity and Inclusion Ensures everyone has an authentic voice and builds community at work, which includes the ability to add gender pronouns, skin-tones and name pronunciation.

Chat Capabilities Chat connects everybody and brings rich functionality to messaging with the ability to create polls and surveys, send files, automate tasks or share location.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Workplace from Meta Reviews

Great features that allow collaboration!

Likeliness to Recommend

Pros

Louise C.

Transformational in employee engagement

Likeliness to Recommend

Pros

Daniel D.

Great product

Likeliness to Recommend

Pros

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Title

Feature Ratings

News Feed

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Chat Capabilities

Employee Directory

Home Page

Mobile App

Employee Engagement

Discussion Forums

Single Sign-On (SSO)

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support