What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Down
1
Since last award
96 Plan to Renew
Up
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Security
Exception Handling and Notifications
Data Quality Profiling and Cleansing
Metadata Management
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Batch Integration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Sheldon B.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2025
A MUST have for every business!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Simple and low cost to implement, very easy to implement
What is your favorite aspect of this product?
Simplicity
What do you dislike most about this product?
Not much, maybe deeper customization for data
What recommendations would you give to someone considering this product?
if you’re not using Zapier, you’re living in a previous era of inefficiency. People are dealing with you because you’re awesome at data entry, automate that!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paweł M.
- Role: C-Level
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is known for its wide-ranging ability to connect with over 2,000 apps, making it one of the most flexible automation tools available. It can link multiple apps and create multi-step workflows without needing coding knowledge, which is a big advantage. This flexibility allows businesses to efficiently automate complex processes.
What is your favorite aspect of this product?
I really like how user-friendly Zapier is. It's so easy to set up automations with the drag-and-drop feature and clear instructions. At each step, you can test if everything is working. There are also pre-built templates that make it easy for beginners to start quickly. What I didn't realize at first is that Zapier has a lot of pre-built tools and capabilities that are really useful for building automated workflows.
What do you dislike most about this product?
One drawback of Zapier is its pricing structure. While there is a free plan, it has limits on the number of tasks and integrations. For businesses with high-volume needs, the cost can go up quickly. Some advanced features are also only available on higher-tier plans.
What recommendations would you give to someone considering this product?
I recommend starting with the free plan to explore its capabilities. Identify key processes that could benefit from automation and test them first. Also, assess your integration needs and estimate the volume of tasks to choose the most cost-effective plan. Lastly, take advantage of the wealth of (YouTube) tutorials and community resources available to maximize your use of the platform.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Helps Innovate
Cons
- Leverages Incumbent Status
- Less Inspiring
- Vendor's Interest First
Alex G.
- Role: Operations
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2024
Simple yet powerful automation tool!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier's unique selling point is its ease of use and versatility. It allows users to connect various apps and automate tasks without requiring extensive technical knowledge. This makes it a popular choice for businesses and individuals looking for a simple yet powerful automation tool.
What is your favorite aspect of this product?
My favorite aspect would be its ability to streamline repetitive tasks and increase efficiency. The idea of automating mundane chores and freeing up time for more creative or strategic work is incredibly appealing.
What do you dislike most about this product?
One potential drawback could be the learning curve for those who are not tech-savvy. While Zapier is designed to be user-friendly, it might require some initial effort to understand the concepts and build complex workflows. Additionally, some users have mentioned that the platform can become overwhelming with a large number of integrations and automations.
What recommendations would you give to someone considering this product?
Zapier is a versatile automation tool that can streamline repetitive tasks. To get the most out of it, start small, leverage the community, carefully consider pricing and integrations, and be aware of potential limitations. By following these tips, you can effectively use Zapier to increase efficiency and productivity in your workflow.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
