What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Virtualization
Data Security
Data Quality Profiling and Cleansing
API Management and Orchestration
Metadata Management
Batch Integration
Administrative Features
Exception Handling and Notifications
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Omar A.
- Role: C-Level
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Zapier from other similar products?
They do have some functionality that is easier to use and they also have more software to integrate than any other company.
What is your favorite aspect of this product?
Easy to integrate your systems
What do you dislike most about this product?
The price is the biggest issue, as well as you have pay so much more to experience the power features as compared to other similar systems as well as the limited number of tasks on Zapier is cost prohibative.
What recommendations would you give to someone considering this product?
Check other products to compare the functionality and the number of tasks included in the plan you selected
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Reliable
Cons
- Less Generous
Daria S.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Great tool to auto automate your business
Likeliness to Recommend
What differentiates Zapier from other similar products?
User friendly and no need to know code
What is your favorite aspect of this product?
How easy is it to use
What do you dislike most about this product?
Not applicable to me
What recommendations would you give to someone considering this product?
It helps us immensely with our small business operations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Karambir Singh K.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Feb 2021
Zapier Provides an Imperfect Integration Solution
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier provides more flexibility than software integration products such as Monday.com and Trello.
What is your favorite aspect of this product?
The ability to receive data via webhook/url, parse it, and branch based on the data received.
What do you dislike most about this product?
As someone with programming experience, I found Zapier's inability to provide basic programming features frustrating. Customer support was frustrating and it seemed that the responses may have been automated (using Zapier?).
What recommendations would you give to someone considering this product?
Be aware that their business model is task-based and the best and most advanced features (logical branching for example) are the most task-intensive. Take some time to determine the number of tasks that you need to execute for any given use case and then multiply by the number of anticipated uses to determine the total tasks per use case. Sum the task totals per use cases to determine the overall total (which should be monthly since this is how Zapier bills).
Pros
- Enables Productivity
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Commodity Features
