What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Virtualization
Data Security
Data Quality Profiling and Cleansing
API Management and Orchestration
Metadata Management
Batch Integration
Exception Handling and Notifications
Administrative Features
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Marc S.
- Role: C-Level
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2020
I Feel Robbed of $240 for No Value
Likeliness to Recommend
What differentiates Zapier from other similar products?
I don't know.
What is your favorite aspect of this product?
The promise of reducing manual tasks and automating a series of multi-platform tasks.
What do you dislike most about this product?
Customer Service refuses to give me a pro-rated refund after auto-billing me, and the product was never implemented to do the job I assumed it could do.
What recommendations would you give to someone considering this product?
Confirm that the software can do the job you are seeking first. And, do not allow auto-billing, if that's possible.
Pros
- Security Protects
- Helps Innovate
- Unique Features
- Respectful
Cons
- Less Fair
- Less Efficient Service
- Less Inspiring