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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Virtualization

85

Data Security

85

Data Quality Profiling and Cleansing

84

API Management and Orchestration

84

Metadata Management

84

Batch Integration

84

Exception Handling and Notifications

83

Administrative Features

82

Vendor Capability Ratings

Average 84

Business Value Created

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Marc S.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2020

I Feel Robbed of $240 for No Value

Likeliness to Recommend

3 /10

What differentiates Zapier from other similar products?

I don't know.

What is your favorite aspect of this product?

The promise of reducing manual tasks and automating a series of multi-platform tasks.

What do you dislike most about this product?

Customer Service refuses to give me a pro-rated refund after auto-billing me, and the product was never implemented to do the job I assumed it could do.

What recommendations would you give to someone considering this product?

Confirm that the software can do the job you are seeking first. And, do not allow auto-billing, if that's possible.

Pros

  • Security Protects
  • Helps Innovate
  • Unique Features
  • Respectful

Cons

  • Less Fair
  • Less Efficient Service
  • Less Inspiring

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