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Zoho

Zoho Campaigns

Composite Score

8.7 /10

CX Score

9.1 /10

69 Reviews Write a Review

What is Zoho Campaigns?

Email marketing software that drives sales. Create, send, and track email campaigns that help you build a strong customer base. From beautiful email templates to an easy-to-use editor, and automation tools to real-time analytics, Zoho Campaigns has it all.

Company Details

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Awards & Recognition

Zoho Campaigns won the following awards in the Email Marketing category

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2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Zoho Campaigns Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Campaigns.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 4
Since last award

93 Plan to Renew

Up 4
Since last award

89 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 96%
Conflict Resolution:: 96%
Strategy & Innovation:: 93%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Campaigns?

2% Negative

2% Neutral

96% Positive

Pros

Respectful
Reliable
Performance Enhancing
Caring

Feature Ratings

Average 84

Email Delivery

Sales Intelligence & Conversion Rates

Auto-Responders

Basic Reporting and Analytics

Campaign Management

Text Messaging

Surveys and Polling

Content Authoring

Segmentation

Contact Database

Dynamic Content

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Zoho Campaigns Reviews

Sheilla A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A Solid Email Marketing Tool

Likeliness to Recommend

10 /10

What differentiates Zoho Campaigns from other similar products?

Affordable pricing and easy to use interface

What is your favorite aspect of this product?

Integration with zoho suite and third party apps like WordPress

What do you dislike most about this product?

All features are 100% likable

What recommendations would you give to someone considering this product?

Zoho campaigns has a 2000 subscribers limit if you aim to have a bigger number consider a paid plan

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Tuhame M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

My Favorite Email Marketing Tool

Likeliness to Recommend

8 /10

What differentiates Zoho Campaigns from other similar products?

Affordable price for smaller business and it is easy to use

What is your favorite aspect of this product?

GDPR compliance tools which ensures compliance with GDPR

What do you dislike most about this product?

Customer support is generally good but I experience some delays

What recommendations would you give to someone considering this product?

Zoho campaigns is a powerful and versatile marketing tool suitable for large and small businesses

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Mohit S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Easy to use email marketing tool

Likeliness to Recommend

9 /10

What differentiates Zoho Campaigns from other similar products?

Cost effective, easy to use.

What is your favorite aspect of this product?

Drag and drop customization features

What do you dislike most about this product?

No workflows, database management

What recommendations would you give to someone considering this product?

More & frequent enchancements

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Zoho Campaigns

What is Zoho Campaigns?

Company Details

Need Assistance?

Awards & Recognition

Zoho Campaigns Ratings

90 Likeliness to Recommend

Up 4 Since last award

93 Plan to Renew

Up 4 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoho Campaigns?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zoho Campaigns Reviews

Sheilla A.

A Solid Email Marketing Tool

Likeliness to Recommend

Pros

Tuhame M.

My Favorite Email Marketing Tool

Likeliness to Recommend

Pros

Mohit S.

Easy to use email marketing tool

Likeliness to Recommend

Pros

Most Popular Zoho Campaigns Comparisons

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Title

Up 4
Since last award

Up 4
Since last award

Feature Ratings

Email Delivery

Sales Intelligence & Conversion Rates

Auto-Responders

Basic Reporting and Analytics

Campaign Management

Text Messaging

Surveys and Polling

Content Authoring

Segmentation

Contact Database

Dynamic Content

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration