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Zoho Cliq Logo Award Winner Product Badge
Zoho Cliq Logo Award Winner Product Badge
Zoho

Zoho Cliq

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Zoho Cliq
8.9 /10

What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details


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Awards & Recognition

Zoho Cliq won the following awards in the Business Instant Messaging - Enterprise category

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

0% Negative
3% Neutral
97% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Instant Messaging

87

File Sharing Collaboration

84

Integration With Productivity Tools

84

Notifications

84

Granular Access Management

83

Document Collaboration

83

Search

83

Cross Platform Support

79

Vendor Capability Ratings

Average 83

Quality of Features

85

Ease of Implementation

84

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Customization

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

79

Zoho Cliq Reviews

Vijay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

A Powerful, Cost-Effective Team Chat with Great

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Unlike Slack or Microsoft Teams, Cliq integrates seamlessly with Zoho's suite of business applications (Zoho CRM, Zoho Projects, Zoho Desk, etc.), making it a great choice for businesses already using Zoho products.

What is your favorite aspect of this product?

If I had to pick a favorite aspect of Zoho Cliq, it would be its seamless automation and workflow integration. The ability to create custom bots, schedule messages, and automate tasks directly within chats makes it more than just a messaging tool—it becomes a productivity hub. For businesses that rely on Zoho's ecosystem, this automation extends across CRM, Projects, and other apps, reducing manual work and improving efficiency. It’s a great mix of communication and workflow optimization in one place.

What do you dislike most about this product?

One potential downside of Zoho Cliq is that its third-party integrations are somewhat limited compared to competitors like Slack or Microsoft Teams. While it integrates well within the Zoho ecosystem, businesses that rely on external tools (like Asana, Trello, or Google Drive) may find fewer built-in options, requiring workarounds or API-based custom integrations.

What recommendations would you give to someone considering this product?

If you already use Zoho apps (CRM, Desk, Projects, etc.), Cliq is a no-brainer. If your team relies on third-party tools (like Google Drive, Trello, or Asana), check if Cliq integrates smoothly or if you'll need custom workarounds.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harleen K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

You can easily communicate with confidence

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Ensure everyone stays connected and informed through direct messaging and organized group conversations....

What is your favorite aspect of this product?

Updates, messaging, file sharing and video calls. Zoho Cliq is the best tool to communicate easily with confidence.

What do you dislike most about this product?

Yes I like it.

What recommendations would you give to someone considering this product?

Zoho Cliq may be your best option if you need a tool with extensive integrations and prioritize a flexible and customizable user experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jitendra S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easier Teamwork with Zoho Cliq

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq stands out because it combines messaging and task management in one place, so teams don’t need to keep switching between apps. It works well with other Zoho tools like CRM and project management, which is helpful if you’re already using Zoho. Zoho Cliq also lets you customize workflows and set up task automation to make work easier. It’s affordable, especially for small businesses, and keeps data safe with secure storage. With these features—easy integration, flexibility, low cost, and strong security—Zoho Cliq is a smart choice for growing teams

What is your favorite aspect of this product?

My favorite part of Zoho Cliq is how it works so well with other Zoho tools. It's not just a messaging app; it connects easily with things like CRM and Projects, so teams can handle communication, tasks, and customer info all in one place. I also like how you can customize it—setting up workflows and automating tasks helps save time. Plus, Zoho Cliq combines chat and task management on one platform, making it easy to stay organized. The way it blends flexibility, integration, and easy-to-use features really makes it stand out.

What do you dislike most about this product?

What I don’t like about Zoho Cliq is its mobile app. The desktop version works well, but the mobile app can be slow, and managing tasks or workflows on a small screen isn’t as easy. Another issue is that it doesn’t always connect smoothly with other popular apps like Google Workspace or Slack. It would be better if those integrations were easier to use. Overall, Zoho Cliq is a good tool, but these areas could be improved for a smoother experience.

What recommendations would you give to someone considering this product?

If you're thinking about using Zoho Cliq, I suggest checking how it fits with the tools you already use. It works really well with other Zoho products like CRM or Projects. If you use different tools, make sure Zoho Cliq can connect with them. Take time to set up custom workflows and automations to make your team more efficient. For small to medium-sized teams, it's a great deal for the price. Also, try both the mobile and desktop versions to see which one works best for your team, especially if you need to use it on the go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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