What is Zoho Desk?
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Acts with Integrity
- Effective Service
- Saves Time
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Configurable Knowledge Repository
API Integration
Role-Based Access
Multiple File Type Support
Reporting and Analytics
Social Features
Intelligent Search
Cataloging
Bulk Actions
Workflow and Approval Management
Version Control
Vendor Capability Ratings
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
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IM console 1
GC Widget customization with data
Zoho Desk Reviews
Francesco I.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2024
Zoho Desk Has Excellent Capabilities
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
The features of Zoho Desk are super amazing and powerful to implement.
What is your favorite aspect of this product?
Zoho Desk Is powerful and reliable to use. It works so well for us.
What do you dislike most about this product?
I do not dislike Zoho Desk at all. It is so impressive.
What recommendations would you give to someone considering this product?
I highly recommend Zoho Desk.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Ajeet K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Easy to implement and to configure
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho desk has Zia chatbot powered by AI which makes it easy to responds to customers questions even when the agents are offline. This is so unique because the chatbot can even use external resources to resolve customer's questions.
What is your favorite aspect of this product?
I like the domain mapping where it is helping us to offer custom support knowledgebase on our custom URL. Also I like the instant provision of SSL certificate which does not come at an extra cost and yet it takes longer to expire.
What do you dislike most about this product?
The sandbox environment for this tool is still in Beta as it does not work as expected and also setting up the testing environment is time consuming
What recommendations would you give to someone considering this product?
Yes, I would recommend this tool because it is affordable and easy to understand
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
Vaibhav M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoho desk is a professional communication tool
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
It has Google business integrations where you can easily respond to client's questions even when they contact you through Google business profiles and also the tool has the AI enabled for easier creation of resolutions
What is your favorite aspect of this product?
I like the easy ways of integrating the tool with custom URL and business emails which does only require verifying the records and adding few SMTP integrations. Also the pricing of the tool is cheap and reliable one hence does not cost the ROI of the business. User interface is easy and user friendly
What do you dislike most about this product?
Integrating the tool without WhatSapp is charged independently hence making the tool more expensive for smaller businesses if you need to use all the modules of the software.
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool because it is easy and secure to manage omnichannel business support
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
