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Zoho

Zoho Expense

Composite Score

7.6 /10

CX Score

8.0 /10

8 Reviews Write a Review

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

12% Negative

0% Neutral

88% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

AI Driven Personalization

Rate Tracking

Mobile

Travel and Accommodation Booking

Bank/Credit Card Integration

Self-Service

Notifications/Alerts/Updates

Policy Configuration/Implementation

Expense Management

Itinerary Management

Savings Optimization

Vendor Capability Ratings

Average 77

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Also Featured in...

Expense Management

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Zoho Expense Reviews

Alexis P.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Zoho Expense Is a Reliable Expense Management Tool

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

I am impressed by the accuracy of Zoho Expense, which makes it a standout expense management software.

What is your favorite aspect of this product?

I like how affordable Zoho Expense has been. Zoho Expense is super effective to use.

What do you dislike most about this product?

I do not dislike Zoho Expense at all. Zoho Expense has been the best.

What recommendations would you give to someone considering this product?

I highly recommend Zoho Expense. Zoho Expense is so effective.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John P.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Claims and reimbursement in a minute!

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Streamlined approval process and ease of use on a regular basis.

What is your favorite aspect of this product?

Ease of integration, ease of use and very user friendly.

What do you dislike most about this product?

NA as of the moment - love this product!

What recommendations would you give to someone considering this product?

Go for it - makes claims and reimbursements a breeze in terms of request.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deepika T.

Role: Vendor Management
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

User-Friendly Interface Cost Effective

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Cost Efffective User Frinedly Mobile Accessibiliy Customer Support Comprehensive Reporting Customizable Workflows Automation and Integration

What is your favorite aspect of this product?

User Friendly Interface Easy configuration We can make changes as pe rthe org policy

What do you dislike most about this product?

No as of now

What recommendations would you give to someone considering this product?

Start with a Clear Implementation Plan customize Your Workflows Train Your Team Integrate with Other Tools Maintain Good Documentation Regularly Review and Analyze Expenses Evaluate the Cost-Efficiency

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Zoho Expense Ratings

90 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Expense Management

Zoho Expense Reviews

Alexis P.

Zoho Expense Is a Reliable Expense Management Tool

Likeliness to Recommend

Pros

John P.

Claims and reimbursement in a minute!

Likeliness to Recommend

Pros

Deepika T.

User-Friendly Interface Cost Effective

Likeliness to Recommend

Pros

Title

Feature Ratings

AI Driven Personalization

Rate Tracking

Mobile

Travel and Accommodation Booking

Bank/Credit Card Integration

Self-Service

Notifications/Alerts/Updates

Policy Configuration/Implementation

Expense Management

Itinerary Management

Savings Optimization

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness