What is Zoho Expense?
Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 100%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 84%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Expense?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Savings Optimization
Bank/Credit Card Integration
Notifications/Alerts/Updates
Sustainability Reports
Travel and Accommodation Booking
Rate Tracking
Mobile
Self-Service
Policy Configuration/Implementation
Expense Management
AI Driven Personalization
Vendor Capability Ratings
Quality of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
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Zoho Expense Reviews
Greg R.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Zoho Expense gets the job done!
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
Zoho’s suite of products is a game changer. It makes it way more affordable and provides a whole grouping of options.
What is your favorite aspect of this product?
I really like how simple it is. I’ve used Concur, Travel Bank, and others. Zoho is just as good and really doesn’t leave a lot of wondering. It’s super straightforward and gets the job done. The approval workflow is great too!
What do you dislike most about this product?
The only thing I don’t like is how few options I have for categorizing. That might just be my company’s fault, but it often feels too generic to know where an expense goes.
What recommendations would you give to someone considering this product?
It’s a great tool and if you’re considering the Zoho suite, this is a strong part of the suite.
Pros
- Fair
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Inhibits Innovation
- Less Caring
Pablo Rafael P.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2024
"Powerful, but premium features come at a cost."
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
Zoho Expense stands out due to its integration within the Zoho ecosystem and its affordability compared to competitors. It provides seamless connectivity with other Zoho tools (like Zoho Books and Zoho CRM) and popular third-party applications (e.g., QuickBooks, Xero, and Slack). Its automation features, such as receipt scanning and policy enforcement, cater to businesses looking for efficiency and compliance without breaking the bank. Additionally, its multi-currency support and intuitive interface make it accessible for global and small-to-medium-sized companies alike.
What is your favorite aspect of this product?
The receipt scanning feature with OCR (Optical Character Recognition) is incredibly convenient. Users can scan receipts on the go, and Zoho Expense automatically extracts and organizes the data. This saves time and minimizes manual errors, particularly for frequent travelers or teams managing high expenses.
What do you dislike most about this product?
Some advanced features, such as customized workflows and advanced analytics, are limited to higher-tier plans. This can make the product feel restrictive for growing businesses that need these features but are hesitant to upgrade. Additionally, the mobile app, while functional, occasionally lags or lacks the full functionality of the desktop version.
What recommendations would you give to someone considering this product?
If you're considering Zoho Expense, use the free trial to explore its features and ensure they align with your needs. It’s especially valuable for businesses already using Zoho products due to its seamless integrations. Evaluate whether the advanced features, like custom workflows and detailed reporting, justify the cost of a higher-tier plan. Ensure your team is trained on the mobile app and receipt scanning to maximize efficiency. Overall, it’s an affordable and user-friendly option for simplifying expense management.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Alexis P.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Mar 2024
Zoho Expense Is a Reliable Expense Management Tool
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
I am impressed by the accuracy of Zoho Expense, which makes it a standout expense management software.
What is your favorite aspect of this product?
I like how affordable Zoho Expense has been. Zoho Expense is super effective to use.
What do you dislike most about this product?
I do not dislike Zoho Expense at all. Zoho Expense has been the best.
What recommendations would you give to someone considering this product?
I highly recommend Zoho Expense. Zoho Expense is so effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
