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Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.4 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


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Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

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Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
98%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

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0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

92

Search

91

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

93

Ease of Implementation

93

Quality of Features

93

Ease of IT Administration

92

Vendor Support

91

Ease of Data Integration

90

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

87

Ease of Customization

85

Availability and Quality of Training

83

Zulip Reviews

Harrison L.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Awesome service. Very glad I discovered Zulip!

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

For me, the open-source aspect is huge.

What is your favorite aspect of this product?

Easy communication on as many different sub-projects as needed. Open source and easy for anyone to access my Zulip (because I have it configured that way)

What do you dislike most about this product?

Not much to dislike, to be honest!

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Michael B.

  • Role: Student Academic
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Essential Communication Tool for Research Teams

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Zulip offers a sponsored Free Standard Plan to nonprofit and research institutions, providing advanced features like unlimited search history, increased file storage, and priority support. This allows teams to use the platform’s full capabilities without financial constraints, supporting productive and budget-friendly collaboration. For organizations requiring full control over their data and compliance, Zulip offers a self-hosted version. This 100% open-source software can be installed on your own servers, providing flexibility and security tailored to your organization's needs.

What is your favorite aspect of this product?

Zulip’s unique conversation structure organizes discussions into streams and topics, making it easy to manage multiple conversations in parallel. Unlike typical chat channels, this structure keeps discussions focused and organized, allowing users to navigate complex projects without losing context.

What do you dislike most about this product?

One of the main challenges with Zulip is its learning curve, particularly for new users unfamiliar with the topic-based threading model. Unlike traditional chat apps where conversations flow linearly, Zulip’s unique stream-and-topic structure requires users to adjust to a more organized yet less familiar format, which can be overwhelming at first.

What recommendations would you give to someone considering this product?

Zulip’s structured approach to conversations is one of its biggest strengths, but it can feel different if you're used to typical linear chat systems. Take time to learn how streams (channels) and topics (threads) work to keep discussions organized and focused. This structure can dramatically improve communication clarity, especially for teams managing multiple projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Om K.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Like Slack, but better!

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Open source, ability to self host, and no usage limits like some other competitors. For academic groups, Zulip is a no-brainer !

What is your favorite aspect of this product?

Makes project organization and communication incredibly easy.

What do you dislike most about this product?

Inability to set a custom channel order.

What recommendations would you give to someone considering this product?

Try it, will take some time getting used to the new labels, but it is better than the competition!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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