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Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.4 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


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Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

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Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
98%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

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0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

92

Search

91

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

93

Ease of Implementation

93

Quality of Features

93

Ease of IT Administration

92

Vendor Support

91

Ease of Data Integration

90

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

87

Ease of Customization

85

Availability and Quality of Training

83

Zulip Reviews

Jean-Emmanuel D.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Zulip is a powerful software for sharing messages.

Likeliness to Recommend

9 /10

What differentiates Zulip from other similar products?

Zulip differs from Slack because it allows small organizations to access all conversations, even the oldest ones.

What is your favorite aspect of this product?

Zulip works on many platforms. I can see my group messages on my computer and phone at the same time.

What do you dislike most about this product?

Zulip may have difficulty sharing large files. In this case, you simply need to share a link to another file sharing system.

What recommendations would you give to someone considering this product?

I highly recommend this software which is based on open-source.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miguel P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

An excellent framework for universities

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

It just works. We use the cloud service with over 1000 users (students and professors) with lots of channels and everything goes smoothly.

What is your favorite aspect of this product?

Channels. We use channels for subjects (every year lots of professors create a new channel) and also students create channels for organizing the group assignments.

What do you dislike most about this product?

I miss an "archive channel" feature to get rid of old, unused channels.

What recommendations would you give to someone considering this product?

The cloud version is really great and you avoid any trouble installing, setting up and updating.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joshua D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Independent, generous, and organized.

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Zulip stands out in its message organization model, access management, commitment to privacy, and generosity for education users. Compared to Slack, Teams, or Discord, Zulip understands communication should be organized at different levels of abstraction: channels group similar topics, and threaded topics should be focused on specific conversations that can be marked complete when done. It's the best of IM and email combined, and no other messaging software comes close to this level of clarity and organization. Also, it was super easy for me as an academic running a research lab to request free access to the Zulip Cloud Standard tier!

What is your favorite aspect of this product?

I love everything about Zulip. It does what it came to do (instant messaging for teams) very well, doesn't try to shove extra features in that don't make sense (e.g., tons of emphasis on chatbots, AI, etc.) and packages it all in a very usable, settings/management-rich interface. The company is also very generous to be providing Zulip Cloud Standard to my academic lab for free, which I'm grateful for.

What do you dislike most about this product?

I genuinely have no complaints. This software does exactly what I want it to do.

What recommendations would you give to someone considering this product?

I can't speak to what using this at an organization of hundreds or thousands of people would be like, but Zulip is the ideal, hands-down best choice for small teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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