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Application Development & Management

December 13, 2024 Review: Microsoft’s AI Tour in Toronto, Dec. 2024

Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other vendors present as well to demonstrate their own solutions in partnership with Microsoft. These vendors included NVIDIA, Cohere, Snowflake, and Insight, among others, who displayed how their offerings were using and adopting AI to improve their businesses through information panels. While the event itself offered a promising glimpse into what AI has been doing today to help people and organizations, it also showed why there is the need for measured expectations when implementing AI.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

September 28, 2021 Five Steps for Building a Winning Business Process Automation Practice

Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

Artificial Intelligence (AI)

December 13, 2024 Review: Microsoft’s AI Tour in Toronto, Dec. 2024

Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other vendors present as well to demonstrate their own solutions in partnership with Microsoft. These vendors included NVIDIA, Cohere, Snowflake, and Insight, among others, who displayed how their offerings were using and adopting AI to improve their businesses through information panels. While the event itself offered a promising glimpse into what AI has been doing today to help people and organizations, it also showed why there is the need for measured expectations when implementing AI.

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

December 24, 2020 AI Registers: Finally, a Tool to Increase Transparency in AI/ML

Transparency, explainability, and trust are pressing topics in AI/ML today. While much has been written about why these are important and what organizations should do, no tools to help implement these principles have existed – until now.

May 27, 2020 What Is Emotion AI and Why Should You Care?

Recently I attended the inaugural Emotion AI conference, organized by Seth Grimes, a leading analyst and business consultant in the areas of natural language processing, text analytics, sentiment analysis, and their business applications. So, what is emotion AI, why is it relevant, and what do you need to know about it?

March 18, 2020 SortSpoke: A Recipe for Turning Unstructured Documents Into Operational Data

SortSpoke’s novel approach to machine learning answers a longstanding problem in financial services – how to efficiently extract critical data from inbound, unstructured documents at 100% data quality.

Banking, Finance & Insurance

November 29, 2019 Finastra Launches Securities Financing Transaction Regulation Support

Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.

July 04, 2019 Three Global Banks Sign Up for Finastra’s Blockchain-Based LenderComm

Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.

July 04, 2019 Feeling Insecure at Wolters Kluwer After Security Breach

Wolters Kluwer suffers security breach after poor security management.

June 27, 2019 ACI Makes Bill Payment Easier With New Mobile Wallet for Android and iOS

Consumers using mobile devices for bill payment is creating new challenges for merchants and their banks.

Commerce

August 07, 2020 Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System

POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.

August 07, 2020 Silverware POS Unveils Contactless Phone-to-Table Guest Dining Experiences

As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.

July 20, 2020 PARk it Can Make Restaurants POS-Digital in 24 Hours

As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.

July 20, 2020 Agilysys InfoGenesis POS Supports Safe and Secure Contactless Payments

As restaurant, hotel, and casino operators begin to open their doors once again to guests, concerns around accepting cashless, contactless payments will rise. In the new normal, POS platform provider Agilysys’ InfoGenesis delivers on EMV and PCI compliance to enable secure and hygienic credit or debit payments.

Communications & Collaboration

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

June 05, 2024 Zoho Powering Organizations’ Asynchronous Hybrid Work Needs With Upgraded Collaboration Platform

Zoho has announced new updates to its collaboration software ecosystem to meet organizations’ productivity needs in a post-pandemic world centered on asynchronous hybrid work.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

March 08, 2024 Zoho: Vision, Growth, and Global Expansion Themes at ZohoDay 2024

At ZohoDay24, the key themes were Zoho’s long-term growth strategy and social impact, Zoho’s financial performance and customer value proposition, Zoho’s unique approach to software development and AI, and Zoho’s global expansion and localization efforts.

October 18, 2023 What Is Zoom in 2023?

This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia 2023, and what these announcements mean for Zoom’s market positioning in 2024.

February 08, 2023 Zoho Announces Trident to Power Workplace’s UCaaS Capabilities

Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.

Construction & Engineering

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

June 25, 2020 Scaling Agile – Essential for Your Organization

So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.

June 15, 2020 Scrum Destroyed the Product Owner Role

When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.

June 12, 2020 Product Owners Are Only as Successful as Their Ability to Communicate

No matter how good your product roadmap and backlog are, they are only as good as your audience’s ability to understand your vision and priority.

June 12, 2020 Why Should Scrum Masters Understand Product Ownership?

The scrum master is like the conductor of an orchestra, ensuring that every piece fits together at the right time to create something greater than the sum of the parts. You don’t have to know how to play each instrument, but you do have to understand what each part contributes to the overall masterpiece.

June 12, 2020 Product Owners: Tools Are Only Part of the Solution

Tools are important to product teams, but only when they support solid people and processes.

Content Management

October 19, 2021 Zoho One Release Expands Platform With New Apps and Services for a Hybrid Work World

Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.

May 14, 2021 The Three C’s of Enterprise Collaboration Software

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

August 21, 2020 Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

July 21, 2020 Can Box Be Used Instead of SharePoint Online in Microsoft Teams?

Teams is designed for close integration with SharePoint, but the latest Box/Teams integration has organizations wondering if they can use Box instead. This note outlines the extent that this is currently possible and offers some best practices.

June 12, 2020 Box Announces Work-From-Anywhere Policy for Employees

Box CEO Aaron Levie recently announced that the company will allow employees to “work from anywhere” until January 2021.

June 08, 2020 Dropbox Deepens Integration With Zoom and Adds Support for Saving Meeting Recordings

Software that facilitates enterprise file synchronization and sharing (EFSS) is always key to getting work done, but now, with many businesses operating under the necessity of working from home due to COVID-19, it is more essential than ever.

Data & BI

October 07, 2024 Simplifying Data Governance With AI: Key Insights From Dr. Imad Syed at Info-Tech LIVE

In an Info-Tech LIVE conference session titled “AI Lens – Human to Machine Interface” Dr. Imad Syed from PiLog shared how AI-powered, lean data governance can revolutionize your business. Simplify, adapt, and thrive!

September 13, 2024 Zoho Analytics – Version 6 Release

Zoho (www.zoho.com), a multinational software and web-based business tool provider, has announced the new release of their analytics platform.

May 23, 2024 Boomi Introduces Ambitious Roadmap to Revolutionize Integration and Automation

Boomi’s vision for using AI is to help its customers unlock the power of their data. Boomi believes that AI can add analytical, predictive, and generative benefits to data-driven decisions, but only if the data is connected, available, and correct. Boomi’s strategy is to use AI to connect the dots so even nontechnical users can access the data and make dynamic dashboards without many analysts or process steps.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

November 06, 2023 Tips and Tricks to Setting Up and Configuring Your Kubernetes Cluster to Orchestrate Containers

This note outlines some tips and tricks that you should be aware of when embarking on the installation and configuration of a Kubernetes cluster. Such an endeavor should only be attempted if the need for an enterprise-grade container orchestration solution is required.

Education

October 26, 2020 Can Data-Driven Student Retention Strategies Make an Impact?

Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.

April 22, 2020 State of Major Education LMS Conferences in Wake of COVID-19

Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.

April 15, 2020 Online Learning Rises in Response to COVID-19

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

April 15, 2020 Ontario Government Limits Scope of Mandatory eLearning Plans for High School

Plans to require four online high school credits in Ontario, Canada, have changed: the required credits have been reduced to two and made opt-outable.

February 19, 2020 Instructure Responds to Criticism After Announcing Sale to Thoma Bravo

Instructure has responded to pushback from both users and investors about their proposed sale to a private equity firm.

January 14, 2020 Sakai 19.3 Maintenance Released

This is the third maintenance release since Sakai 19 was released in spring 2019. Thanks to its open-source community, Sakai is continuously providing fixes, security updates, and improvements to its users.

Finance & Procurement

March 29, 2020 Provide Ample Time to Evaluate RFP Proposals Effectively

Evaluating vendor proposals is one of the most critical aspects of the RFP process, secondary only to negotiations. The ironic thing is that we've seen too many clients try to abbreviate this activity, take short cuts, or even avoid it altogether. Providing ample time for your team to review the vendor RFP responses is critical to a quality review process, while not rushing the evaluation process ensures that you understand their complete offer and proposal.

March 29, 2020 Is Your IT Equipment Lease Missing the Lessor’s Primary Obligation?

When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.

March 29, 2020 What’s in a Name? A Lot if You Are Leasing

If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?

March 18, 2020 SortSpoke: A Recipe for Turning Unstructured Documents Into Operational Data

SortSpoke’s novel approach to machine learning answers a longstanding problem in financial services – how to efficiently extract critical data from inbound, unstructured documents at 100% data quality.

March 16, 2020 Does COVID-19 Activate Force Majeure in Your Contracts?

Check your contracts and you will find that the vast majority contain a force majeure clause. This provision states the conditions by which a party does not have to perform under the contract if it experiences an event beyond the party’s control.

March 03, 2020 Lower Your IT Expense With Reverse Auctions

If you are experiencing pressure to lower your IT expense, a reverse auction might be a quick, efficient answer to ensure you are getting a competitive price.

Gaming & Hospitality

June 05, 2024 Beyond Legacy Systems: How Verkada's Cloud Architecture Revolutionizes Physical Security

We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.

May 13, 2021 Data-Informed Decisions to Increase Revenue With IDeaS’ G3 Revenue Management System

IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.

August 07, 2020 Bosch’s INTEOX positioned as “First Fully Open Camera Platform”

Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.

July 17, 2020 Milestone Enhances XProtect to Include Centralized Search and Additional New Features

Milestone Systems’ recently announced 2019R3 and 2020R1 software releases introduce several new features and capabilities to its XProtect video management software and related Smart Client.

July 10, 2020 Genetec Occupancy Management Package Monitors Physical Distancing & Occupancy

COVID-19 continues to sweep across the globe and significantly impact various segments of the tourism, retail, and restaurant sectors as well as other public venues. As economies begin to reopen and COVID-19-related restrictions begin to be lifted, organizations need a way to monitor and comply with occupancy limits and policies. Genetec’s recently announced Occupancy Management Package enables businesses to tap into their security and surveillance system to count people, visualize data, and manage occupancy density rules.

April 30, 2020 Screening for COVID-19 With Contactless Temperature Checks

This note offers guidance to organizations considering elevated body temperature/fever detection solutions to prevent the spread of COVID-19 and to assist with reopening and return-to-work efforts.

Health Care

July 16, 2020 Experian eCare NEXT Connects Revenue Cycle Management and Clinical Workflows

As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.

Human Resources

September 10, 2024 Acterys: How Writeback and Data Management Enhance Power BI and Excel for Business Analytics and Planning

Acterys enhances decision-making throughout the organization by integrating smoothly with Microsoft Power BI and Excel. The writeback and centralized data management capabilities of Acterys will extend the ability of even non–business analyst users to help with operational efficiency and financial planning.

July 05, 2021 Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution

On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300 companies worldwide, with industry specializations in professional services, banking, and fintech.

March 29, 2020 Breezy HR Makes Video Interviewing Tools Free Amid Pandemic

Breezy HR has made video assessment and interviewing tools free for business clients for a minimum of 60 days, in light of efforts to prevent COVID-19 pandemic spread.

March 29, 2020 Impact of COVID-19 on HR Technology

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

March 18, 2020 ADP Is Keeping Clients Informed During COVID-19

ADP is offering updates and webcasts to keep customers informed during the COVID-19 response. There’s a significant impact anticipated for employers, including complex compliance, financial, and strategic issues surrounding workforce management.

March 12, 2020 Cornerstone Continues to Invest in Learning Suite With Acquisition of Saba

Cornerstone is acquiring Saba, a learning management system, to further invest in its learning offerings and gain reach in the market. With this acquisition, the organization intends to accelerate product development.

IT Infrastructure

October 04, 2024 Pioneering Network Automation and Infrastructure Integrity: A Technical Overview of BackBox

BackBox represents the next generation in network automation, establishing itself as a network infrastructure integrity platform. Its robust IntelliChecks capabilities and event-driven architecture set it apart, offering a comprehensive solution for automated network management that ranges from backup and recovery to vulnerability management and compliance checks.

October 03, 2024 Revolutionizing IT Crisis Management: Insights From eProc Solutions Founder Oren Rosen at Info-Tech LIVE

In a session titled “Resolving IT Crises Instantly – Transforming IT Efficiency and Business Continuity” Oren Rosen of eProc Solutions shared insights on resolving IT crises instantly at Info-Tech LIVE 2024.

May 30, 2024 Amazon's Bedrock: Unlocking the Gateway to Powerful Open LLMs

Amazon Bedrock offers unified API access to leading foundation models in the cloud, enabling organizations to build generative AI applications with ease, scalability, and cost effectiveness

March 26, 2024 Acronis: Exploring Core Features, Differentiators, and Security Considerations

Acronis presents a compelling option for organizations seeking a comprehensive platform that merges reliable data protection with proactive cybersecurity measures.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

November 28, 2023 AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

IT Operations

October 25, 2024 Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models

Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.

October 03, 2024 Revolutionizing IT Crisis Management: Insights From eProc Solutions Founder Oren Rosen at Info-Tech LIVE

In a session titled “Resolving IT Crises Instantly – Transforming IT Efficiency and Business Continuity” Oren Rosen of eProc Solutions shared insights on resolving IT crises instantly at Info-Tech LIVE 2024.

July 11, 2024 A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to AT&T, Bell Labs, and Lucent’s pre-Y2K initiatives (around 1997-2000), where a core focus was placed on IT asset discovery and protection. Eracent emphasizes their experience with extensive asset discovery during a period with significantly different internet and network connectivity compared to today and have consistently focused on ITAM and SAM solutions throughout their existence. This note features Eracent’s extension into open-source software risk mitigation though software bill of materials (SBOM) management.

July 10, 2024 Devolutions Vs. the Goliaths: How Affordability & Ease of Use Challenge the PAM Status Quo

In this tech note I take a closer look at Devolutions, a partial stack Privileged Access Management (PAM) vendor, exploring its history, market positioning, core features, and differentiating factors. Through insights gleaned from a vendor briefing and demo, I explore Devolutions’ evolution, target audience, and its strategic approach to the PAM landscape.

March 21, 2024 Revolutionizing Data-Driven Decisions: The Cisco-Splunk Acquisition and Its Impact on CIOs and CTOs

Cisco consolidated its position as one of the largest software companies globally by completing the acquisition of Splunk.

February 23, 2024 Zscaler: Redefining Security in the Zero Trust Era

This analysis examines Zscaler's cloud-based security platform, with a focus on its Zero Trust Exchange (ZTE), Zero Trust Network Access (ZTNA), and broader suite of security solutions. It explores Zscaler's approach to overcoming the limitations of traditional VPN architectures, using artificial intelligence (AI) for threat detection, and integrating various security functionalities within a unified platform. Drawing insights from analyst demo notes, vendor information, and independent research, this analysis aims to provide a comprehensive and unbiased assessment of Zscaler's value proposition for security professionals.

IT Security

December 02, 2024 Delinea’s Identity Security Platform: A Deep Dive Into Privileged Access Management

Delinea’s identity security solution integrates privileged access management with other critical security components to provide a robust solution for identity and access governance. I met with the Delinea team over two analyst briefing sessions to explore their capabilities and how they address key security concerns.

November 21, 2024 Securing Digital Identities: Exploring LastPass' Features, Security, and Market Strategy

As digital threats evolve, LastPass' proactive security measures will continue to gain momentum and improve their market strategy, positioning them well to serve their diverse clientele effectively.

November 15, 2024 Hornetsecurity: Redefining Email Security With AI and Global Insights

Hornetsecurity has distinguished itself in our integrated cloud email security (ICES) quadrant with its advanced email security platform. My discussions with numerous email security vendors highlight Hornetsecurity’s standout features like its robust phishing detection, adaptive data utilization for AI enhancement, and the flexibility of their deployment models.

November 13, 2024 IRONSCALES: Revolutionizing Integrated Cloud Email Security With AI and User-Centric Design

In our email security SoftwareReviews quadrant, IRONSCALES stands out as a leader with its integrated cloud email security (ICES) solution, now often called integrated cloud workspace security (ICWS).

October 25, 2024 Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models

Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.

October 11, 2024 Securing the Identity Perimeter: An In-Depth Look at SpecterOps and BloodHound Enterprise

I speak to many cybersecurity vendors, some are good, some are not memorable, but others excel. Recently, one company I briefed with stood out to me for its innovative approach to identity attack path management (iAPM): SpecterOps. Its flagship product, BloodHound Enterprise, has become an indispensable tool for organizations worldwide looking to secure their identity infrastructure against sophisticated cyber risks.

Marketing

October 25, 2024 Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models

Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

March 08, 2024 The Rise of Answer Engines: Why Search Engines May Soon Be a Thing of the Past

AI-powered “answer engines” are revolutionizing the way the audiences retrieve information online. These engines respond to user queries with short, straight answers, unlike traditional search engines that show lists of links.

May 13, 2021 How to Prepare for Google's Core Web Vitals Update

Starting May 2021, these measurements will inform the search ranking algorithm. Google's objective is to promote websites that are fast, responsive, and visually stable. How can optimize your website for good Core Web Vitals?

December 02, 2020 What Will 2021 Look Like for Software Marketing and Sales Teams?

How can software marketing and sales teams win in 2021? Learn how emotions affect software buying habits and how to build better customer relationships.

March 11, 2020 Mouseflow Adds Live Heatmaps to Web Analytics Platform

Mouseflow introduces live heatmaps to its web analytics platform to allow users to gain unique insights from large data sets with just a glance!

Other

October 29, 2019 Negotiating Your State and Local Government (Municipality) 5G Implementation

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

July 19, 2019 Not Your Parents’ GIS

Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.

May 01, 2019 Esri Advances Its Development Platform

Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.

May 01, 2019 Insights for CIOs From Esri’s Public Sector CIO Summit

Esri recently hosted the sixth annual Public Sector CIO Summit. Key topics included the role of emerging technology, emerging trends like location intelligence and smart cities, and the need to create “wins” to demonstrate IT’s value.

Privacy & Risk

November 13, 2024 IRONSCALES: Revolutionizing Integrated Cloud Email Security With AI and User-Centric Design

In our email security SoftwareReviews quadrant, IRONSCALES stands out as a leader with its integrated cloud email security (ICES) solution, now often called integrated cloud workspace security (ICWS).

February 07, 2024 Assessing Onfido: Combating Fraud With AI-Based Identity Verification

In the digital realm, trust is currency. Without robust identity verification, online interactions become a breeding ground for fraud and exploitation.

November 06, 2020 Proteus-Cyber Provides a Tactical Solution for Schrems II Stress With the Transfer Impact Assessment (TIA) Tool

The recent Schrems II invalidation of the EU-US Privacy Shield has added a layer of difficulty for organizations that operate across borders, as they now require additional contractual clauses and measures in place to ensure data can transfer freely. Privacy program management vendor Proteus-Cyber offers a streamlined solution with the release of its Transfer Impact Assessment tool.

August 06, 2020 Twilio Breach and Cloud Security

By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

Real Estate & Property Management

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Sales & Service

December 13, 2024 Review: Microsoft’s AI Tour in Toronto, Dec. 2024

Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other vendors present as well to demonstrate their own solutions in partnership with Microsoft. These vendors included NVIDIA, Cohere, Snowflake, and Insight, among others, who displayed how their offerings were using and adopting AI to improve their businesses through information panels. While the event itself offered a promising glimpse into what AI has been doing today to help people and organizations, it also showed why there is the need for measured expectations when implementing AI.

December 09, 2024 AWS emphasizes customer choice in LLM strategy – now to address the pain of decision-making

A bevy of new announcements across its LLM stack show that AWS wants to give its customers choice in how they train, select, and integrate LLMs with their business processes. But how will AWS contend with the added complexity all that choice brings? Some announcements from re:Invent 2024 show they’re considering this pain point.

October 25, 2024 Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models

Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

June 14, 2024 Amazon Q Turns Citizen Developers Into James Bond

Amazon Q promises to be your coding assistant and provide a new path for "citizen developer" employees that want to craft their own apps to automate tasks in their workflow.

June 03, 2024 Amazon Bedrock Takes the Pain out of AI Agent Orchestration – Mostly

Amazon has been updating Bedrock with access to new LLMs, evaluation features, and customization capabilities, and the result offers a lot of value to organizations that want to get started on working with LLM capabilities in their applications and move quickly.

Supply Chain & Logistics

October 24, 2019 JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse

JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.

August 23, 2019 Offsetting the Cost of Car Ownership With Metromile and Turo

Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.

July 23, 2019 Supply Chain Visibility and Global Trade Management Come Together With E2open and Amber Road

A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.

July 18, 2019 SAP Partners Up With Uber Freight to Bring the Freight Industry to the Next Level of Automation and Better the Environment

SAP and Uber Freight are taking on a joint venture to integrate Uber Freight into SAP Logistics Business Network. The goal is to simplify load management and execution by enabling customers to leverage transportation rates from the Uber Freight network of reliable drivers. As a positive “side effect,” better utilization of unused trucks can make a positive impact on environment. For those looking for a convincing reason to go with one supply chain management system or ERP vendor over the other, this might be it.

June 18, 2019 Anaplan Is Not the Only Vendor to Benefit From the Growing Need for Intelligent Business Planning

Multibillion-dollar firms still primarily use spreadsheets for demand forecasting, but this approach leaves a lot of room for enterprise software vendors to displace manual work with solutions better suited for large enterprises, and hence gain significant revenue in this space.

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