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Focus Product Delivery on the Customer With VisionFlow

Visionera’s VisionFlow provides a centralized platform to develop, maintain, and support applications and products through customer-relationship-management-oriented and service-management-oriented approaches. A key goal of this solution is to maintain customer relationships by keeping them informed of delivery status as well as contract and service-level agreements (SLAs) with a 360-degree view. VisionFlow supports Agile, waterfall, and hybrid development methodologies.

VisionFlow is modular, so users can pick and choose the modules when they are needed to extend the base module (e.g. issue and case tracking, group calendar, search) at an added cost, such as:

• Project management: reports and statistics, financial capabilities, resource allocation/management, phase/iteration/milestone management
• Support center: ticket system, discussion forum, knowledgebase, idea management
• Product/asset/inventory: product tree, configuration management database, ability to view items/relationships as graphs, ability to manage different SLAs for different customers and services
• Customer relationship management: agreement and contract management, contact person management

Unfortunately, VisionFlow has its challenges:

• VisionFlow’s team communication is limited to email, chat, and forums.
• Third-party and open-source development, testing, and deployment tools are required to execute continuous delivery.
• User stories, tasks, and test cases are manually created.

Our Take

Organizations seeking to introduce development work management with comprehensive service desk and customer management capabilities should consider VisionFlow. Other modules (such as project management and asset management) can be added when needed.