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Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models

Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho’s SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.

Identified Goals of the Zoho-NVIDIA Partnership

• Development of Business-Focused LLMs: Large language models (LLMs) specifically tailored for business use cases ensure greater relevance and effectiveness for enterprise applications.
• Enhanced AI Integration: By owning the entire technology stack, Zoho aims to seamlessly integrate AI capabilities across its suite of SaaS products, providing a more cohesive and intelligent user experience.
• Diverse Model Approach: Zoho’s AI strategy emphasizes the development of narrow, small, and medium-sized language models to address a wide range of specific use cases with greater precision and efficiency.

Accelerated Performance With NVIDIA Technology

Zoho is leveraging NVIDIA Hopper GPUs and the NVIDIA NeMo end-to-end platform to accelerate its LLMs. This will result in significant performance improvements according to Zoho, including:

• 60% increase in throughput, enabling faster processing and analysis of data.
• 35% reduction in latency, delivering quicker response times and a more seamless user experience.

These enhancements demonstrate the effectiveness of the NVIDIA platform in optimizing Zoho’s AI models

Our Take

The philosophy of owning its entire technology stack and software has been a winning strategy for Zoho. Zoho has been incorporating its own AI model, Zia, into various products for a decade, demonstrating its commitment to continuous innovation and improvement.

Based on what customers value about using AI, Zoho’s strategy to use narrow, small, and medium models tailored to specific use cases offers significant advantages:

• Contextual Results: Tailored models deliver more relevant and accurate results for specific business needs.
• Efficiency: Smaller models require less processing power, enabling faster and more cost-effective deployment.
• Accuracy: Specialized models can achieve higher accuracy for their intended use cases.

The fact that Zoho prioritizes user privacy from the outset to create models that are compliant with privacy regulations from the ground up is reassuring. Zoho’s partnership with NVIDIA is a good milestone in Zoho’s pursuit of AI advancements. This collaboration has the potential to enhance efficiency, productivity, and overall success for Zoho's customers.