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Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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This phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this template to document the journey maps you create in working sessions with your design team.
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Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.
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In this week's discussion, the team from Aptage has described a radical, and rational, new toolset for reducing risk and increasing potential success rates in that most...
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A template that is intended to be organic throughout the project. It is a communication document that includes just enough information to keep team members aligned.
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A tool to help you document impact analysis for a given set of dispositions and help support a go/no-go decision on rationalization when coupled with a business value factor.
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