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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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Google’s Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.
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Microsoft is releasing free online courses for artificial intelligence. This is its attempt at remaining relevant in the AI space, so you might as well take advantage.
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Artificial intelligence continues to fuel the arms race among ERP vendors. Last week Oracle announced that it has extended the AI (machine learning, to be more precise)...
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IBM recently announced that select Watson AI services will be made available across all cloud environments, reversing a decades-long business practice geared towards...
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases...
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Read the CIO Trend Report 2019 for an overview of emerging technologies and upcoming changes in the technology environment. Understand the multifaceted benefits of...
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Read this Executive Brief to understand the challenges surrounding trending technology adoption in 2019 and see how Info-Tech's approach to emerging technology can propel...
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This trend report will introduce emerging technology trends for 2019, their impact, and a framework for navigating them.
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Read this section of the report to learn about digital ethics and its impact on the technological landscape.
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