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As industries evolve and adopt more tools and technologies, their business operating models become more complex. Task- and desktop-based automation are often not enough....
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This tool is leveraged as part of Develop Your Value-First Business Process Automation Strategy to help you evaluate the maturity of your BPA practice.
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Use this research to build the case to mature and scale your BPA practice and tooling, select the right opportunities, and assess your BPA maturity.
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As industries evolve and adopt more tools and technology, their products, services, and business operating models become more complex. Task- and desktop-based automations...
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Use this tool as part of the Scale Business Process Automation blueprint to evaluate your readiness to scale business process automation.
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Use this research to learn the opportunities related to scaling business process automation (BPA), what you should consider when building your scaled BPA journey, and which...
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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems strategy...
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This template is designed to help you build a project charter in a timely manner.
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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