Tagged - BPM

Develop Your Value-First Business Process Automation Strategy

As industries evolve and adopt more tools and technologies, their business operating models become more complex. Task- and desktop-based automation are often not enough....
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Business Process Automation Maturity Assessment Tool

This tool is leveraged as part of Develop Your Value-First Business Process Automation Strategy to help you evaluate the maturity of your BPA practice.

Develop Your Value-First Business Process Automation Strategy – Phases 1-4

Use this research to build the case to mature and scale your BPA practice and tooling, select the right opportunities, and assess your BPA maturity.

Scale Business Process Automation

As industries evolve and adopt more tools and technology, their products, services, and business operating models become more complex. Task- and desktop-based automations...

Scale Business Process Automation Readiness Assessment

Use this tool as part of the Scale Business Process Automation blueprint to evaluate your readiness to scale business process automation.

Scale Business Process Automation Storyboard

Use this research to learn the opportunities related to scaling business process automation (BPA), what you should consider when building your scaled BPA journey, and...

Develop an IT Strategy to Support Customer Service

Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Project Charter

This template is designed to help you build a project charter in a timely manner.

Customer Service Systems Strategy Tool

This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...

Customer Service Business Process Shortlisting Tool

This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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