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As industries evolve and adopt more tools and technology, their products, services, and business operating models become more complex. Task- and desktop-based automations...
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Use this research to learn the opportunities related to scaling business process automation (BPA), what you should consider when building your scaled BPA journey, and...
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Use this tool as part of the Scale Business Process Automation blueprint to evaluate your readiness to scale business process automation.
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This blueprint helps you develop an approach to understand your low and no code challenges and priorities and to shortlist, govern, and manage the right low- and no-code...
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Use this template to narrate a story that describes the need and expectations of your low- and no-code initiative to get buy-in from stakeholders and interested parties.
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Low- and no-code promises enticing benefits, but they come with caveats. Without the right training, adoption plan, and governance structure for low- and no-code, IT will...
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This blueprint helps you develop a repeatable approach to understand your process challenges and to optimize and automate strategic business processes.
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Use this template to define the guide for your process automation.
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Use this template as a guide for conducting interviews regarding the viability of processes within your organization.
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