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Gather metrics from three sources (business imperatives, high priority business capabilities, high priority initiatives) and insert them into the Metrics Evaluation Matrix...
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During interviews with business stakeholders, while identifying high priority capabilities and initiatives, gather value measures and input them into the Value Measure List.
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Use the following survey to evaluate senior management's expectations of IT.
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Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste...
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